Just double checking - I have read through Newbies guides etc

GOLDGIRL25

I will keep it brief, I just need somebody to confirm I can appeal.  I did read through all information but I may be in the wrong.

I recieved a Parking notice from Alliance for Trsistram carpark in cornwall.  We have been going for years (10+) using same carpark, only year we did not go was last year. Always been a pay when you leave car park.

This year it's now a pay and display, we saw no immediate signage, although I did look after and there is very small signage on entry that can easily be missed. 

Tried to pay on exit, got confused when it kept saying £2.00, it should of been a lot more as we stayed over 6 hours.  Went to the other machine and it said the same thing.  Paid the £2 (still have receipt) then when we walked by on another day read very small print on signs and saw that it had changed to pay and display.  Tried to pay by Justpark app but you can't back date.

So in theory they are within their rights to fine me, should the onis be on me to check signs? Should I just pay or shall I send the first template letter regarding the Keeper and not paying? 

I am angry as they have kept everything in tiny print and no obviously big signs saying pay and display when it's been a pay on leave for years. 

Car1980

No, the onus is on them to make their signage and any restrictions clear.

They can't fine you, only invite you to pay a sum dependent on the contract they alleged you entered into.

If everything was crystal clear they wouldn't be able to charge anyone and would go out of business. Your description sounds like it was anything but.

GOLDGIRL25

Thanks Carl,

I will send them the standard first keeper letter that is recommended and see what happens...

Umkomaas

Can you get dated photos of the signs?  You'll need them should this go further. 

GOLDGIRL25

Hi All, 

Thank you for your help last time, I have had a stanadard rejection letter from Alliance and want to email back to say I am still appealing but there is no information on how to do this. Email adress or even an address on the letter. 

What is my best course of action now? Signed for letter or do the appeals form again saying that I won't be paying, this below?

Dear Alliance Parking,

I note your correspondence dated **.

I am the registered keeper of the vehicle and I am under no legal obligation to identify the driver. I will not be naming the driver.

Please consider my appeal on that basis and either:

• Cancel the Parking Charge, or

• Issue a POPLA code so I can escalate the matter for independent review.

Please confirm in writing that this appeal will now be processed accordingly.

Kind regards,
Registered Keeper

Letter they emailed for reference:-

We are in receipt of your correspondence regarding the above Parking Charge.

As detailed in our Notice to Keeper, the driver is currently responsible for the charge; however, you have selected ‘Keeper’ (rather

than ‘Driver’) when completing the appeal form.

If you were the driver for this event, please complete the appeal form again; ensuring that you select ‘Driver’ from the drop-down

menu.

If you were not the driver for this event, you may either a) advise the driver to submit their own appeal, b) complete the appeal form

on behalf of the driver (with their permission); ensuring that you select ‘driver’ and enter the drivers’ name and address on the form;

or c) provide us with the drivers’ name and address so that we may correspond with them directly.

Please be advised that if the above is not actioned within 7 days of this letter/email, we will process the appeal in its current form.

Should the appeal then be declined, we would seek to hold you liable for the charge either a) via the rights afforded to us under The

Protection of Freedoms Act 2012 (where applicable) or b) based on the presumption that, in the absence of any evidence to the

contrary, you were the driver for this event.

Yours sincerely

Appeals Department

Thank you in advance.

Gr1pr

They are phishing for drivers details,  IGNORE,  wait for their decision 

Coupon-mad

GOLDGIRL25 said:

Hi All, 

Thank you for your help last time, I have had a stanadard rejection letter from Alliance and want to email back to say I am still appealing but there is no information on how to do this. Email adress or even an address on the letter. 

What is my best course of action now? Signed for letter or do the appeals form again saying that I won't be paying, this below?

Dear Alliance Parking,

I note your correspondence dated **.

I am the registered keeper of the vehicle and I am under no legal obligation to identify the driver. I will not be naming the driver.

Please consider my appeal on that basis and either:

• Cancel the Parking Charge, or

• Issue a POPLA code so I can escalate the matter for independent review.

Please confirm in writing that this appeal will now be processed accordingly.

Kind regards,
Registered Keeper

Letter they emailed for reference:-

We are in receipt of your correspondence regarding the above Parking Charge.

As detailed in our Notice to Keeper, the driver is currently responsible for the charge; however, you have selected ‘Keeper’ (rather

than ‘Driver’) when completing the appeal form.

If you were the driver for this event, please complete the appeal form again; ensuring that you select ‘Driver’ from the drop-down

menu.

If you were not the driver for this event, you may either a) advise the driver to submit their own appeal, b) complete the appeal form

on behalf of the driver (with their permission); ensuring that you select ‘driver’ and enter the drivers’ name and address on the form;

or c) provide us with the drivers’ name and address so that we may correspond with them directly.

Please be advised that if the above is not actioned within 7 days of this letter/email, we will process the appeal in its current form.

Should the appeal then be declined, we would seek to hold you liable for the charge either a) via the rights afforded to us under The

Protection of Freedoms Act 2012 (where applicable) or b) based on the presumption that, in the absence of any evidence to the

contrary, you were the driver for this event.

Yours sincerely

Appeals Department

Thank you in advance.

https://forums.moneysavingexpert.com/discussion/comment/81684406#Comment_81684406

kryten3000

Alliance like to pretend they can refuse a keeper appeal and their trade body, the IPC, lets them.

GOLDGIRL25

Thanks for all your help so far, I have lodged my appeal and Alliance parking have replied.  Do I add anything else before it goes to appeal?  

You completed the appeal on 17/10/2025 16:33:36.

Dear ALLIANCE PARKING,

I am writing to formally challenge the following parking charge notice (PCN).

Ticket no: ***

Issued on: 15/08/2025

Vehicle reg: ***

Car park location: TRISTRAM CAR PARK POLZEATH PL27 6TP

I paid for parking and I bought the parking ticket at a machine.

On 15/08/2025 my vehicle was issued with the parking ticket above for the following reason: EITHER NO PAYMENT OR OVERSTAY

I am challenging this parking ticket because I am appealing against the Parking Charge Notice on the grounds that the signage at the site was inadequate and unclear.

This car park has been used by myself for over 10 years during our summer holiday trips to Cornwall, during which time it operated as a “pay on exit” system. There was no clear, prominent signage indicating that the system had changed to “pay on arrival”. As a result, I attempted to pay at the end of my visit in good faith, but the machine would only allow me to pay £2, and would not accept full payment for the correct duration.

The British Parking Association Code of Practice requires that any changes to terms and conditions (such as a change from “pay on exit” to “pay and display”) must be clearly displayed at the entrance and throughout the site, giving regular users reasonable notice of the change. This was not done.

I have attached all the photos of the signs I could find, they are very small and in places you cannot easily see them. The one on entry is tiny and you move by it so fast you don't get a chance to see it. They have big PAY HERE signs but not big PAY ON ARRIVAL signs. There is no option to pay extra at the end either, it's just feels so unfair. That they are deliberately trying to trick you. There were lots of other people in the same predicament as us on the day.

I made a genuine attempt to pay, and the signage was not sufficient to alert regular customers to the change in payment terms.

Yours faithfully,

****

Operator's Prima Facie Case

The operator made their Prima Facie Case on 24/10/2025 20:20:28.

The operator reported that...

The appellant was the driver.
The appellant was the keeper.
ANPR/CCTV was used.
The Notice to Keeper was sent on 29/08/2025.
A response was received from the Notice to Keeper.
The ticket was issued on 29/08/2025.
The charge is based in Contract.

The operator made the following comments...

As detailed on the clear and prominent signage (the contract), drivers agree to pay a Parking Charge of £100 if 'payment for the duration of your vehicles stay has not been made in full'.

The contract also details that payment is required immediately on arrival, and that the tariff applies from the time of entry until the time of exit.

If any term of the contract is disagreeable, the driver should immediately seek alternative parking, as by remaining, the driver is deemed in law to have accepted the terms of the contract in their entirety.

The appellants' vehicle occupied the car park for 5 hours 50 minutes on 15/08/2025, and the attached search of our payment records details that payment was made for a 1 hour stay only; therefore, there was an overstay of 4 hours 50 minutes.

In response to the appellants' comments:

* We attach images of the entrance to the car park to confirm that, contrary to the appellants' assertion, all drivers are indeed duly made aware that payment on arrival is required and that new terms and conditions apply.

* Irrespective of when the payment was made, the appellant still could have paid the 6 hour tariff prior to leaving; but failed / opted not to do so.

* The payment terminal instructed the appellant to press the + button to add more time to the default 1-hour slot; however, the appellant failed / opted not to do so.

In light of the above and attached, we trust that this appeal will be dismissed as it has no merit.

Thank you.

GOLDGIRL25

Or should I just leave it as it is, begining to feel I should of just paid the fine now :-( 

Gr1pr

There was no fine, just an invoice from a private parking company 

Presumably you are at the second appeal stage   ?  ( don't bother with an IAS appeal   )