Just double checking - I have read through Newbies guides etc

GOLDGIRL25

I will keep it brief, I just need somebody to confirm I can appeal.  I did read through all information but I may be in the wrong.

I recieved a Parking notice from Alliance for Trsistram carpark in cornwall.  We have been going for years (10+) using same carpark, only year we did not go was last year. Always been a pay when you leave car park.

This year it's now a pay and display, we saw no immediate signage, although I did look after and there is very small signage on entry that can easily be missed. 

Tried to pay on exit, got confused when it kept saying £2.00, it should of been a lot more as we stayed over 6 hours.  Went to the other machine and it said the same thing.  Paid the £2 (still have receipt) then when we walked by on another day read very small print on signs and saw that it had changed to pay and display.  Tried to pay by Justpark app but you can't back date.

So in theory they are within their rights to fine me, should the onis be on me to check signs? Should I just pay or shall I send the first template letter regarding the Keeper and not paying? 

I am angry as they have kept everything in tiny print and no obviously big signs saying pay and display when it's been a pay on leave for years. 

Car1980

No, the onus is on them to make their signage and any restrictions clear.

They can't fine you, only invite you to pay a sum dependent on the contract they alleged you entered into.

If everything was crystal clear they wouldn't be able to charge anyone and would go out of business. Your description sounds like it was anything but.

GOLDGIRL25

Thanks Carl,

I will send them the standard first keeper letter that is recommended and see what happens...

Umkomaas

Can you get dated photos of the signs?  You'll need them should this go further. 

GOLDGIRL25

Hi All, 

Thank you for your help last time, I have had a stanadard rejection letter from Alliance and want to email back to say I am still appealing but there is no information on how to do this. Email adress or even an address on the letter. 

What is my best course of action now? Signed for letter or do the appeals form again saying that I won't be paying, this below?

Dear Alliance Parking,

I note your correspondence dated **.

I am the registered keeper of the vehicle and I am under no legal obligation to identify the driver. I will not be naming the driver.

Please consider my appeal on that basis and either:

• Cancel the Parking Charge, or

• Issue a POPLA code so I can escalate the matter for independent review.

Please confirm in writing that this appeal will now be processed accordingly.

Kind regards,
Registered Keeper

Letter they emailed for reference:-

We are in receipt of your correspondence regarding the above Parking Charge.

As detailed in our Notice to Keeper, the driver is currently responsible for the charge; however, you have selected ‘Keeper’ (rather

than ‘Driver’) when completing the appeal form.

If you were the driver for this event, please complete the appeal form again; ensuring that you select ‘Driver’ from the drop-down

menu.

If you were not the driver for this event, you may either a) advise the driver to submit their own appeal, b) complete the appeal form

on behalf of the driver (with their permission); ensuring that you select ‘driver’ and enter the drivers’ name and address on the form;

or c) provide us with the drivers’ name and address so that we may correspond with them directly.

Please be advised that if the above is not actioned within 7 days of this letter/email, we will process the appeal in its current form.

Should the appeal then be declined, we would seek to hold you liable for the charge either a) via the rights afforded to us under The

Protection of Freedoms Act 2012 (where applicable) or b) based on the presumption that, in the absence of any evidence to the

contrary, you were the driver for this event.

Yours sincerely

Appeals Department

Thank you in advance.

Gr1pr

They are phishing for drivers details,  IGNORE,  wait for their decision 

Coupon-mad

GOLDGIRL25 said:

Hi All, 

Thank you for your help last time, I have had a stanadard rejection letter from Alliance and want to email back to say I am still appealing but there is no information on how to do this. Email adress or even an address on the letter. 

What is my best course of action now? Signed for letter or do the appeals form again saying that I won't be paying, this below?

Dear Alliance Parking,

I note your correspondence dated **.

I am the registered keeper of the vehicle and I am under no legal obligation to identify the driver. I will not be naming the driver.

Please consider my appeal on that basis and either:

• Cancel the Parking Charge, or

• Issue a POPLA code so I can escalate the matter for independent review.

Please confirm in writing that this appeal will now be processed accordingly.

Kind regards,
Registered Keeper

Letter they emailed for reference:-

We are in receipt of your correspondence regarding the above Parking Charge.

As detailed in our Notice to Keeper, the driver is currently responsible for the charge; however, you have selected ‘Keeper’ (rather

than ‘Driver’) when completing the appeal form.

If you were the driver for this event, please complete the appeal form again; ensuring that you select ‘Driver’ from the drop-down

menu.

If you were not the driver for this event, you may either a) advise the driver to submit their own appeal, b) complete the appeal form

on behalf of the driver (with their permission); ensuring that you select ‘driver’ and enter the drivers’ name and address on the form;

or c) provide us with the drivers’ name and address so that we may correspond with them directly.

Please be advised that if the above is not actioned within 7 days of this letter/email, we will process the appeal in its current form.

Should the appeal then be declined, we would seek to hold you liable for the charge either a) via the rights afforded to us under The

Protection of Freedoms Act 2012 (where applicable) or b) based on the presumption that, in the absence of any evidence to the

contrary, you were the driver for this event.

Yours sincerely

Appeals Department

Thank you in advance.

https://forums.moneysavingexpert.com/discussion/comment/81684406#Comment_81684406

kryten3000

Alliance like to pretend they can refuse a keeper appeal and their trade body, the IPC, lets them.