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Quidco is uncontactable

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Comments

  • MyRealNameToo
    MyRealNameToo Posts: 1,816 Forumite
    1,000 Posts Name Dropper
    I did buy insurance from the comparison.

    Wondering if it's worth sending a DSAR by post, or just complain to the ICO.

    What's the ICO got to do with it?

    They have a legal responsibility to provide working contact details and process DSARs. There is currently a fault with their system that they don't seem to be fixing.

    They have, on this page they list their address for you to write to the Data Protection Officer.


    Does it actually work? The email addresses and website don't.

    Forcing you to write to a website operator would be against the rules anyway. Needlessly difficult and expensive.

    Perhaps the more important point here is that the company seems to be defunct. Do they still pay out?
    How is writing a letter against 'the rules', difficult and expensive? The Company is not defunct...be very careful what you assert. Yes  I was paid out last month.

    So their website is just broken, but they are solvent you think?

    How do you contact them?
    Website is fully functional for me

    They and MSE are part of the same group of companies, none are insolvent at this point.

    Live chat works fine for me, admittedly you have to spend a fair amount time with the bots but it does eventually go through to a real person. Their last filed accounts show £60m revenue, £7.6n EBITDA profit; its therefore much thinner margins than MSE who made £31.1m off of £47.9m of revenue but still very much a profitable firm. 

    Why are you doing a DSAR? Tracking is done predominately by third party firms like TradeDoubler; if your sale doesnt get tracked it means they too miss out on their commission so its in your mutual interest that sales track but there is a long list of reasons why people dont. 

    I suspect that it would be hard to find any adult in the country who hasn't yet shopped at Argos. 
    There probably are lots, in absolute terms, but thats a bit of a moot point. What it really comes down to however is if Argos are able to identify you as a returning customer or not. Inevitably there are things you can do to reduce the chances. 

    Personally dont think I have ever bought anything online from Argos and whilst decades ago I have bought from their bricks and mortar shops they'd have no way of tying an online purchase to the fact as a teenager I bought some headphones in store. 

    Some firms are very lax with their checks and simply checking out as a guest and using a different email address each time is sufficient to not be identified as a retuning customer. 
  • noitsnotme
    noitsnotme Posts: 1,395 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    I did buy insurance from the comparison.

    Wondering if it's worth sending a DSAR by post, or just complain to the ICO.

    What's the ICO got to do with it?

    They have a legal responsibility to provide working contact details and process DSARs. There is currently a fault with their system that they don't seem to be fixing.

    They have, on this page they list their address for you to write to the Data Protection Officer.


    Does it actually work? The email addresses and website don't.

    Forcing you to write to a website operator would be against the rules anyway. Needlessly difficult and expensive.

    Perhaps the more important point here is that the company seems to be defunct. Do they still pay out?
    How is writing a letter against 'the rules', difficult and expensive? The Company is not defunct...be very careful what you assert. Yes  I was paid out last month.

    So their website is just broken, but they are solvent you think?

    How do you contact them?
    How is their website broken?  Works for me.
  • ThorOdinson
    ThorOdinson Posts: 416 Forumite
    100 Posts First Anniversary Name Dropper
    I did buy insurance from the comparison.

    Wondering if it's worth sending a DSAR by post, or just complain to the ICO.

    What's the ICO got to do with it?

    They have a legal responsibility to provide working contact details and process DSARs. There is currently a fault with their system that they don't seem to be fixing.

    They have, on this page they list their address for you to write to the Data Protection Officer.


    Does it actually work? The email addresses and website don't.

    Forcing you to write to a website operator would be against the rules anyway. Needlessly difficult and expensive.

    Perhaps the more important point here is that the company seems to be defunct. Do they still pay out?
    How is writing a letter against 'the rules', difficult and expensive? The Company is not defunct...be very careful what you assert. Yes  I was paid out last month.

    So their website is just broken, but they are solvent you think?

    How do you contact them?
    How is their website broken?  Works for me.

    The contact link goes to an error message.
  • I did buy insurance from the comparison.

    Wondering if it's worth sending a DSAR by post, or just complain to the ICO.

    What's the ICO got to do with it?

    They have a legal responsibility to provide working contact details and process DSARs. There is currently a fault with their system that they don't seem to be fixing.

    They have, on this page they list their address for you to write to the Data Protection Officer.


    Does it actually work? The email addresses and website don't.

    Forcing you to write to a website operator would be against the rules anyway. Needlessly difficult and expensive.

    Perhaps the more important point here is that the company seems to be defunct. Do they still pay out?
    How is writing a letter against 'the rules', difficult and expensive? The Company is not defunct...be very careful what you assert. Yes  I was paid out last month.

    So their website is just broken, but they are solvent you think?

    How do you contact them?
    How is their website broken?  Works for me.

    The contact link goes to an error message.

    When I click contact a chat page opens and their Help Centre link also works.
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • noitsnotme
    noitsnotme Posts: 1,395 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    I did buy insurance from the comparison.

    Wondering if it's worth sending a DSAR by post, or just complain to the ICO.

    What's the ICO got to do with it?

    They have a legal responsibility to provide working contact details and process DSARs. There is currently a fault with their system that they don't seem to be fixing.

    They have, on this page they list their address for you to write to the Data Protection Officer.


    Does it actually work? The email addresses and website don't.

    Forcing you to write to a website operator would be against the rules anyway. Needlessly difficult and expensive.

    Perhaps the more important point here is that the company seems to be defunct. Do they still pay out?
    How is writing a letter against 'the rules', difficult and expensive? The Company is not defunct...be very careful what you assert. Yes  I was paid out last month.

    So their website is just broken, but they are solvent you think?

    How do you contact them?
    How is their website broken?  Works for me.

    The contact link goes to an error message.
    Works ok for me, looks like the issue is at your end...



    https://www.quidco.com/contact/
  • ThorOdinson
    ThorOdinson Posts: 416 Forumite
    100 Posts First Anniversary Name Dropper
    Looks like they fixed it. Maybe they aren't defunct after all.

    Their AI told me that a human would be in contact in 2 days max. Let's see if anyone still works there.
  • Looks like they fixed it. Maybe they aren't defunct after all.

    Their AI told me that a human would be in contact in 2 days max. Let's see if anyone still works there.
    It was never broken and they aren't defunct.

    Hope you get your issue resolved. 

    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • prowla
    prowla Posts: 14,157 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 19 September at 8:29AM
    I stopped using quidco a few years back when some cashbacks weren't processed/honoured.
    I simply lost trust in them.
  • artyboy
    artyboy Posts: 1,724 Forumite
    1,000 Posts Third Anniversary Name Dropper
    No doubt that all things being equal, I'd go with TCB over Quidco every time - TCB's tracking is generally a lot better, their payout cycles faster, and the money now hits the bank within a day of being requested - even at weekends. Plus they've done several 'ex-gratia' payments to me where things have got stuck - they clearly take the view that it's easier to just stump up small amounts rather than spend time chasing retailers...
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