Anyone else have issues with NS&I BROWSER login?

Swipe

Session cookies expire so it needs to re-authenticate after a while. I see they now allow up to 15 devices to be registered and I bet they don't delete expired ones automatically, so worth clearing some out if you are getting close to 15 or you will get locked out and have to call them.

masonic

Blocking cookies works for me. Stops it trying to log in using the cookie it has set, finding it has expired, and clearing it before dumping me back to the login page. Downside is that I have to use 2FA every time. But I don't usually log in again before it would normally have expired anyway.

Swipe said:

Session cookies expire so it needs to re-authenticate after a while. I see they now allow up to 15 devices to be registered and I bet they don't delete expired ones automatically, so worth clearing some out if you are getting close to 15 or you will get locked out and have to call them.

I believe they do remove the expired ones. Mine have never built up. What they don't do is delete them before expiry if you log in with the same device from scratch. So that can catch you out.

B0bbyEwing

mta999 said:

You don't say how you were connected to the internet but NS&I is notorious for playing up when you collect either on your mobile phone browser or on a laptop tethered to your phone or whatever ie using the mobile network and a browser.

Using the app seems to be okay, although you can't do much on it

Well at least I know it's not me or my computer that's the issue.

As for how I connect ...

My PC is connected to my BT Smart Hub 2 router via ethernet cable.

I use Chrome browser.

UK324

I have had many problems with NS&I online whilst attempting to buy Premium Bonds, topping up Bonds and topping up Child Isa.

The system crashes and reverts to a screen page indicating that it is having a problem or that I must have used another means of navigating rather than their back buttons, which I hadn't. This has resulted in paying three times for premium bonds when only one was required. I had to go to my bank to reclaim the overpayment.

I have again recently attempted to buy the new fixed rate bonds via the NS&I webpages and the system crashed once again. This time I decided to telephone someone to complete the task, which was far more time consuming than it should have been. I complained to them about the crashing of their on line facility and after i told them I used Apple Safari, they said that I need to go into my Settings and change the browser to Google Chrome as Apple Safari doesn't always work. I tried this and indeed it did work smoothly. I have neot had another problem with any other financial company online.

NS&I NEED TO EITHER SORT THIS PROBLEM OUT OR PUT A CLEAR WARNING THAT THEY CANNOT WORK USING APPLE SAFARI.