Garage door installation poorly done? Opinions please.

booksandbikes

So we had our garage door fitted yesterday, all works ok but it doesn't look straight. Am I being fussy or is this a poor installation?

The top box/door is crooked, even though it opens and closes and seals ok at the bottom. The right side of the top box doesn't properly flush, and from the outside I can stick my hand up the centre of the door - there is a large gap in the middle as though it is bowed, and it definitely doesn't look straight though that is hard to see in a photo.

Would you be happy with this? 

WIAWSNB

booksandbikes said:

Would you be happy with this? 

Are you saying that the finger gap only exists in the middle, and not towards each end? If so, how snug is it at the ends?If you stop the door half-way or more closed, does that gap still exist? 

I'm thinking that, once the door is part-rolled up, it must surely be lying 'straight' on the roller like a toilet roll, so if that gap is still there, it's more likely to be that white trim that's not been fitted straight?

 

gwynlas

Have you checked how square your garage is with a spirit level?

i doubt it would roll up if incorrectly fittedd

booksandbikes

WIAWSNB said:

Are you saying that the finger gap only exists in the middle, and not towards each end? If so, how snug is it at the ends?If you stop the door half-way or more closed, does that gap still exist? 

I'm thinking that, once the door is part-rolled up, it must surely be lying 'straight' on the roller like a toilet roll, so if that gap is still there, it's more likely to be that white trim that's not been fitted straight? 

That makes sense, that it is the trim that is crooked rather than the door. Yes, the gap is still there in the middle when the door is rolled up. Fairly snug at the ends....I have to really push through the brush seals at the end, but in the middle I can put my hand through the gap and be just slightly touching the brushes.

The door rolls up fine, but on my other pics the slats aren't lined up with the top box. So the door could be straight and the top box crooked? Not sure whether the top box and roller inside are one unit - if so I would have thought they should be lined up.

booksandbikes

gwynlas said:

Have you checked how square your garage is with a spirit level?

i doubt it would roll up if incorrectly fittedd

Garage isn't actually square... when I measure floor to roof beam, the left side is a couple of cm higher than the right side. But it doesn't look right that the slats don't line up with the topbox. 

So what should the solution be? Get the topbox lined up with the slats and it will be slighly off with the roof, or leave as is? It's just that now that I have seen that it doesn't line up, I can't unsee it! 

WIAWSNB

booksandbikes said:

WIAWSNB said:

Are you saying that the finger gap only exists in the middle, and not towards each end? If so, how snug is it at the ends?If you stop the door half-way or more closed, does that gap still exist? 

I'm thinking that, once the door is part-rolled up, it must surely be lying 'straight' on the roller like a toilet roll, so if that gap is still there, it's more likely to be that white trim that's not been fitted straight? 

That makes sense, that it is the trim that is crooked rather than the door. Yes, the gap is still there in the middle when the door is rolled up. Fairly snug at the ends....I have to really push through the brush seals at the end, but in the middle I can put my hand through the gap and be just slightly touching the brushes.

The door rolls up fine, but on my other pics the slats aren't lined up with the top box. So the door could be straight and the top box crooked? Not sure whether the top box and roller inside are one unit - if so I would have thought they should be lined up.

Actually, when I think about it more, what I said doesn't make sense; the rolled-up door wouldn't be that far forward to affect it - it has to be behind the door-front.
Still, from what you say, the trim looks as tho' it could be repositioned.
As for the out-of-level, I can't see it in the pic on my phone due to shadows.

booksandbikes

I don't know if this pic is any better, I've tried to lighten it up a bit  - we have poor lighting, and even the phone's flash isn't lighting it up enough.

The top of the slat on the right hand side is level with the topbox, but on the left there is about two cms of the slat above it showing. 

WIAWSNB

Thanks - that's much clearer.
Yes, it looks squint.
You reckon 2cm. I'd contact the manufacturer and ask. Armed with their response, you can tackle the installer if needed.
Do you have a spirit level? Could you check the top boxed-in case for this? And ditto an actual slat. 

HHarry

Is the internal cover fitted correctly?  Mine was a pig to get lined up.  If it’s dropped on one side everything would look wonky.

Added - are the slats level if you stop the door half way up (so they are hanging off the drum)?  Could the floor be wonky, so when the weight of the slats is on the ground they follow it?

WIAWSNB

As Harry says, is it the door, or just the cover that's wonky?

Eldi_Dos

@booksandbikes

It would be a good idea to make yourself a plumbline and check the orginal opening that your new door has been fitted into. A set square is not expensive and if you use these along with a level  to check the original opening you will be in a better position to judge what is not running true and have discussion with installers.