Housing Association trying to do a repair and enter property whilst not there and without consent

swingaloo

In the end the housing association will just end up telling you what you want to hear if you continue to make a fuss.

You may be right in what you say but they ae never going to make the changes you want them to make. It all comes down to costs. They are not going to employ the best at the prices they want to pay for the jobs they want doing.
You will never know what changes they make even if they say they have done so.

Your and your families wellbeing is going to take a bigger hit by you continuously fretting about it. They are a lousy HA but there is nothing you can do to combat that other than try to move.

BungalowBel

One way out of your predicament is perhaps to arrange the repair yourself?  I know you shouldn't have to, but as the post above this says, they are never going to employ the best tradespeople.

lincroft1710

Would suggest you take up your complaints with either The Regulator of Social Housing or The Housing Ombudsman Service. Obviously no guarantee of a satisfactory outcome, but it is probably better than looking for insincere apologies

ripplyuk

One option that might help you is to request that a maintenance officer (or anyone official) from the housing association is present to supervise the contractors when they are working in your home. I found this made a huge difference to the behaviour of the contractors. 

I think you should accept their offer of a meeting before escalating the complaint. It won’t be any use but it looks good to the ombudsman that you tried all available options first. I’m in a council house and in my area, there are so many complaints against these council contractors that the ombudsman has started an ‘own initiative’ investigation, which shows that bringing a complaint to them can make a difference overall.