Housing Association trying to do a repair and enter property whilst not there and without consent

user1977

I would certainly take up their disregard of basic Equality Act requirements (which seems to be where everything else flowed from).

FonsoBoy123

Just wanted to share an update following my formal complaint to the housing association last night. To my surprise, I received a response by 10:30am this morning.

They were genuinely shocked by what had happened, acknowledged the seriousness of the situation, and escalated it to senior management straight away.

An hour later, they contacted me again asking if they could visit the property. I agreed, and within two hours they were at my door, apologising in person.

They inspected the room, took their own photos, and immediately admitted that the contractor should not have carried out any work while we were away—and certainly should not have entered the property without consent.

While they were here, they had someone from the contractor company come to re-board the window properly and clean up all the broken glass.

Now I’m waiting for them to complete their investigation. I’m still cautious about what the outcome will be, but at least they’ve acknowledged the seriousness and acted quickly.

Spikeygran

 I'm glad the housing association is treating this seriously, hopefully you wont be left out of pocket.

Even allowing for an emergency they should only have accessed the window area, and put down dust sheets, I suppose it is possible they put a used sheet over the sofa and the previous mess transferred? 

It makes me wonder who they are hiring and whether anyone has done background checks.   Is anything else damaged or missing in other rooms,  judging by the sofa there might be sealant traces elsewhere?

Have you got contents insurance?   To be honest I'd probably have called the police, if only to get a case number, though I do realise they probably wouldn't be able to do much. 

Whos going to pay for your cut short holiday?