Can I find previous owners details?

SnowWhiterThanWhite

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

Forget about the "warranty" - for a pre-existing issue, the CRA2015 covers you. Unfortunately, because you didn't make them aware within the 6 months, you have missed out on the assumption that (within 6 months) it is presumed the fault existed at time of sale, unless the dealer can prove otherwise (the reverse is true after 6 months). The dealer need to be given an opportunity to diagnose the car within 6 months too - so any dealings with another garage are irrelevant.

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

Thanks, what's a TSB?

Barkin

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

Forget about the "warranty" - for a pre-existing issue, the CRA2015 covers you. Unfortunately, because you didn't make them aware within the 6 months, you have missed out on the assumption that (within 6 months) it is presumed the fault existed at time of sale, unless the dealer can prove otherwise (the reverse is true after 6 months). The dealer need to be given an opportunity to diagnose the car within 6 months too - so any dealings with another garage are irrelevant.

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

Thanks, what's a TSB?

Technical Service Bulletin - eg. a notification from manufacturer to dealers, of an issue that's come to light and how to deal with it.

WellKnownSid

Barkin said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

Forget about the "warranty" - for a pre-existing issue, the CRA2015 covers you. Unfortunately, because you didn't make them aware within the 6 months, you have missed out on the assumption that (within 6 months) it is presumed the fault existed at time of sale, unless the dealer can prove otherwise (the reverse is true after 6 months). The dealer need to be given an opportunity to diagnose the car within 6 months too - so any dealings with another garage are irrelevant.

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

Thanks, what's a TSB?

Technical Service Bulletin - eg. a notification from manufacturer to dealers, of an issue that's come to light and how to deal with it.

Like this one found on another site?  

SnowWhiterThanWhite

WellKnownSid said:

Barkin said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

Forget about the "warranty" - for a pre-existing issue, the CRA2015 covers you. Unfortunately, because you didn't make them aware within the 6 months, you have missed out on the assumption that (within 6 months) it is presumed the fault existed at time of sale, unless the dealer can prove otherwise (the reverse is true after 6 months). The dealer need to be given an opportunity to diagnose the car within 6 months too - so any dealings with another garage are irrelevant.

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

Thanks, what's a TSB?

Technical Service Bulletin - eg. a notification from manufacturer to dealers, of an issue that's come to light and how to deal with it.

Like this one found on another site?  

Thanks, could you advise which site you found this, cheers

WellKnownSid

Link here https://www.mokkaownersclub.co.uk/threads/mokka-e-obc-issues-again-%F0%9F%99%88.10883/

Speculation here that it’s a deliberate attempt to create the “wet belt” of electric vehicles: 
https://evclinic.eu/2024/10/30/if-you-drive-a-stellantis-vehicle-may-god-help-you-part-1/