Can I find previous owners details?

DrEskimo

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

If it’s got a warranty use that. Ring them and then I would recommend https://www.cleevelyev.co.uk/ to handle the repairs. 

paul_c123

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

diveunderthebonnet

They only got a three month warranty and bought it over six months ago so no going back to the garage unless the garage will look at it under goodwill.

SnowWhiterThanWhite

DrEskimo said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

If it’s got a warranty use that. Ring them and then I would recommend https://www.cleevelyev.co.uk/ to handle the repairs. 

Sadly, the warranty expired in May & that repairer is over 100 miles away from me

SnowWhiterThanWhite

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

WellKnownSid

SnowWhiterThanWhite said:

DrEskimo said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

If it’s got a warranty use that. Ring them and then I would recommend https://www.cleevelyev.co.uk/ to handle the repairs. 

Sadly, the warranty expired in May & that repairer is over 100 miles away from me

Still worth getting in touch - they cover most of the UK for mobile EV repairs and servicing.

SnowWhiterThanWhite

WellKnownSid said:

SnowWhiterThanWhite said:

DrEskimo said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

If it’s got a warranty use that. Ring them and then I would recommend https://www.cleevelyev.co.uk/ to handle the repairs. 

Sadly, the warranty expired in May & that repairer is over 100 miles away from me

Still worth getting in touch - they cover most of the UK for mobile EV repairs and servicing.

Thanks,  I'll take a look at that after the diagnostic 

paul_c123

SnowWhiterThanWhite said:

paul_c123 said:

SnowWhiterThanWhite said:

paul_c123 said:

The previous recorded keeper having a fault with the car doesn't prove the garage didn't fix it and that fault is no longer present. If they don't want anything to do with it now (rightfully, since its outside 6 months) and you can't prove it wasn't present at purchase, I don't see a way forwards.

Owning and running cars costs money, things go wrong etc. This is why a secondhand car costs less than a new car. That electric cars have fewer components is generally good for reliability, but the problem is those few components can cost a lot to fix.

You can't lean on a dealer/seller indefinitely to fix a car. Is the manufacturer's warranty still valid (I am guessing not, I am going to guess it was 3 years and the car is older). Could you have purchased an independent warranty?

I got a 3 month warranty, there is an 8 year manufacturer's warranty but only on the battery. The car is a 2021 model

When did you make the supplying dealer aware of the problem and have they had an opportunity to inspect the car?

I took it in earlier this week after spending the last 3 weeks dealing with Ohme. Its booked in for a diagnostic next week, obviously at a fee to me. From all the research I've done, everything points to the OBC

Forget about the "warranty" - for a pre-existing issue, the CRA2015 covers you. Unfortunately, because you didn't make them aware within the 6 months, you have missed out on the assumption that (within 6 months) it is presumed the fault existed at time of sale, unless the dealer can prove otherwise (the reverse is true after 6 months). The dealer need to be given an opportunity to diagnose the car within 6 months too - so any dealings with another garage are irrelevant.

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

Mildly_Miffed

paul_c123 said:

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

This.

Also, if it's doing it on two different domestic mains chargers - but they're both the same brand - I'd be trying it on a different brand of domestic charger, just in case the issue is an incompatibility from the charger end.

SnowWhiterThanWhite

Mildly_Miffed said:

paul_c123 said:

TBH if it can be made to work after 2-3 attempts, I'd just keep doing it that way. Doesn't sound like a wiring issue, more a software glitch. To that end, it is worth asking the manufacturer if there are any updates or TSBs.

This.

Also, if it's doing it on two different domestic mains chargers - but they're both the same brand - I'd be trying it on a different brand of domestic charger, just in case the issue is an incompatibility from the charger end.

Never considered this,  thanks. Im also waiting for Octopus to send an engineer as Ohme supplied the charger but Octopus fitted it. Unfortunately it's not charging at all now at home.