GroupNexus/CP Plus Ltd - Already Paid PCN

Dragongirl88

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL! I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court! GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning. 

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

DE_612183

why did you pay in the first place?

Are you sure the demand letters are for the same PCN as t he one you paid?

If it is just ignore it until you get a letter before claim and then point out you paid the original PCN.

Nellymoser

What are Nexus saying you didn't pay the pcn OR you paid the £60 reduced payment after the 14 day offer period had passed or something else.

Nexus never want £60 payment they strive to reach the £170+ mark.

Coupon-mad

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Dragongirl88

DE_612183 said:

why did you pay in the first place?

Are you sure the demand letters are for the same PCN as t he one you paid?

If it is just ignore it until you get a letter before claim and then point out you paid the original PCN.

DE_612183 said:

why did you pay in the first place?

Are you sure the demand letters are for the same PCN as t he one you paid?

If it is just ignore it until you get a letter before claim and then point out you paid the original PCN.

DE_612183 said:

why did you pay in the first place?

Are you sure the demand letters are for the same PCN as t he one you paid?

If it is just ignore it until you get a letter before claim and then point out you paid the original PCN.

DE_612183 said:

why did you pay in the first place?

Are you sure the demand letters are for the same PCN as t he one you paid?

If it is just ignore it until you get a letter before claim and then point out you paid the original PCN.

Hi yes I’ve only received one PCN and those sent by GNexus and DCBL debt collectors all had the same reference number, same incident date, so I would assumed it’s for the same PCN. I’ve written to GNexus to this effect disputing their demand for payment but I think they don’t even bother to read my letters! 

So I shall follow your advice and keep ignoring their letters. Thanks 

Gr1pr

Follow the advice by coupon mad above 

Dragongirl88

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Coupon-mad said:

Dragongirl88 said:

Hi
I received a PCN from GroupNexus/CP PlusLtd for over staying at a retail park. I’ve paid the parking charge of £60 on 6 March 2025 but are still getting demands from GNexus for payment and then quite a few threatening letters , phone calls, texts from DCBL!

I’ve written to GNexus disputing this further demand of £170 and enclosed my Barclaycard statement showing payment of £60 had been paid to CP plus Ltd and that I refused to pay twice and see them in court!

GNEXUS just acknowledged my letters, saying there’s nothing else to do but kept referring me to ring DCBL - just received another similar letter from GNexus this morning.

I’ve read your threads similar to my situation to keep ignoring the letters, stand up to their harassment. I wanted to know I am going in the right direction? Any advice will be much appreciated.

Thanks 

Now put a complaint in using Group Nexus' complaints procedure. Head it up:

FORMAL COMPLAINT. BPA WILL BE CONTACTED

Then whatever they come back with, escalate the complaint to the BPA AOS complaints email.

You should never ever have paid. Huge mistake. You don't pay unfair private PCNs.

And just a reminder even though this is stressful: while your case is quiet, before the end of next week please please do the government's Public Consultation.

We need every poster to come back & complete this vital Consultation before the deadline.

See this thread: -

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

We understand that you may need some pointers. It looks laborious, we get that. It doesn't matter; no knowledge is needed except re your own experiences so you can call out a scam industry and you'll protect millions of motorists and help change the law.

I've written some guidance on that thread. I have covered almost every question, providing ideas if you agree with our stance on things like DRFs, which we say must be banned.

Ordinary people like you are falling victim to this scam 15 million times per annum. Motorists need your voice added please.

Hi Coupon - mad
yes personally if it’s just me I wouldn’t have paid. My partner is very adverse to this type of parking stress, so for sake of peace of mind, I paid the £60 within the offer period. 

I will do the Government Public Consultation on unfair private PCNs and give my own experiences. I agreed that all these cowboy parking companies are scammers and should be held accountable for acting outside the law! 

THANK YOU to all of you experienced Forumites who are giving up your time to help us motorists to fight these scammers! 

Dragongirl88

Hi Forumites - HELP NEEDED!! 
Following your previous comments, I had not contacted DCBL and GNexus/CP Plus had sent me another 2 letters since asking me to contact DCBL regarding payment of £170! I ignored these as I had previously written to GNexus explaining that I had already paid £60 within the time period allowed but they just keep ignoring my letters! 

Today I received a letter from DCBL LEGAL again demanding payment or failure to pay may lead to GNexus instructing DCBL LEGAL to take legal action/court case against me. 

Can you more experienced guys advised on how I should proceed please?  It has been stressful but I am determined not to bow down to these bullying tactics as I had already paid £60 and am not going to pay TWICE for the same PCN! 

Please help!! 

DE_612183

Ignore until you get a letter that's called "Letter of Claim" - check out the newbies thread for examples....

Coupon-mad

Dragongirl88 said:

Hi Forumites - HELP NEEDED!! 
Following your previous comments, I had not contacted DCBL and GNexus/CP Plus had sent me another 2 letters since asking me to contact DCBL regarding payment of £170! I ignored these as I had previously written to GNexus explaining that I had already paid £60 within the time period allowed but they just keep ignoring my letters! 

Today I received a letter from DCBL LEGAL again demanding payment or failure to pay may lead to GNexus instructing DCBL LEGAL to take legal action/court case against me. 

Can you more experienced guys advised on how I should proceed please?  It has been stressful but I am determined not to bow down to these bullying tactics as I had already paid £60 and am not going to pay TWICE for the same PCN! 

Please help!! 

This isn't urgent. You'll never pay any money. Send an online complaint to Group Nexus with the heading I told you to include.

And please can you edit your posts to remove all the duplicate quotes in your posts which are bloating the thread and making it too long & hard to read!