Another Smart Parking Court Case - Is it OK to admit to being the driver in this case?

Coupon-mad

weby72 said:

How do I now file the defence?

Do I email? (If so, what is the email address?)

Or can I login and submit online?

I'd stupidly assumed there'd be instruction on the paperwork/website

There are instructions on the paperwork but there are simpler instructions in the 8 steps in the Template Defence thread.

ChirpyChicken

you submit it on the mcol online system as per the guide.

weby72

ChirpyChicken said:

you submit it on the mcol online system as per the guide.

I can't get into the MCOL online system as Government Gateway is not accepting the password I thought I'd used. I cannot find a way to reset the password (when I state I've forgotten my password, it emails a code, which I then enter & re-enter the GG ref number. It then sends me to a section of the GG thinking I'm a business looking for advice on filing a claim. It doesn't keep me in the system so if I try to access anything else, it tells me I need to log in. After trying 8 times, it's now saying I need to phone them to get the ID and password reset - but doesn't provide a number (I'm living in Kafka's word right now!)

I've phoned the Civil National Business Centre to explain and they suggested completing a form N9B and emailing it to claimrespones.cnbc@justice.gov.uk. Has anyone else had this problem?

What worries me is that, although I saved a screenshot of the AoS, my dad's had no email or postal communication since. I'm fretting that the AoS didn't go through now. 

ChirpyChicken

Yes i have had that problem on multiple occasions,  it doesnt seem to be solveable so just email

Coupon-mad

I've phoned the Civil National Business Centre to explain and they suggested completing a form N9B and emailing it to claimrespones.cnbc@justice.gov.uk. Has anyone else had this problem?

Yes we hear this a lot. But don't complete a form. Email the AOS first - NOW - if worried it didn't go through.

Then email the defence as a PDF signed & dated under a Statement of Truth.

NOT just the defence in the body of an email and NOT on a form, and NOT without the SoT. 

weby72

ChirpyChicken said:

Yes i have had that problem on multiple occasions,  it doesnt seem to be solveable so just email

Thank you. Does that email address sound correct?

I also found this Acknowledgement of Service. Does this prove I filed the intention to defend?

Coupon-mad

No that email address is clearly wrong. You can even see the spelling mistake in it!

weby72

Coupon-mad said:

No that email address is clearly wrong. You can even see the spelling mistake in it!

Sorry - that's my typing (I've been getting increasingly frantic today!

I sent it to claimresponses.cnbc@justice.gov.uk

I did double-check the email address in my email and have had an acknowledgment email back

Just wanted to know if that was correct to send defences to.

Coupon-mad

Yes. Was that the defence (signed & dated under a statement of truth) you sent?

weby72

Coupon-mad said:

Yes. Was that the defence (signed & dated under a statement of truth) you sent?

It was, yes. 

thanks for all your help. I'll keep the site updated with how this goes.