Beko dishwasher problems

Cherryfudge

Our Beko dishwasher, after running without a hitch for many years, suddenly developed issues - quite a bitty story, sorry.

We called out an engineer from a local (well established) business to see why it was trying to start but couldn't seem to run through the program. He re-set the program (I didn't see what he did and he didn't explain) and said I had stretched the door seal (didn't know it shouldn't be removed to clean) and it needed to be replaced. I agreed with him to order and fit a new one.

He then sat a while just looking at it before telling me the pipes at the back were all loose and there were so many things it could be that we had to get a plumber in before he could diagnose further. Turns out the pipework had dislodged when the machine was pulled out. Water inlet is shared with the washing machine due to very limited space and there are no problems with the washing machine so the issue is not availability of water.

My husband reconnected the pipe but we tried the machine again and found a leak from the waste pipe, so we need that looked into.

The machine is still failing to draw in water, and we know the door seal needs to be replaced.

The engineer who came out said he would order another door seal but when we went back to the shop the person who deals with the orders told us the engineer had marked the job as completed. No seal has been fitted and no charge made - not even for the call out. I suspect he wants no more to do with it.

So - a machine that suddenly stops moving through the program. Door seal can and should be replaced, but is that enough to stop it working? Leak on the outlet hose - it that something we can attempt to replace ourselves?

Given that it's been a daily workhorse for years, do we just give in and buy another, or are there things we can try before spending X hundred on replacement?

Thanks in advance 

grumpy_codger

I'm not an engineer, but I'm sure that the door seal has nothing to do with the fault.
Any cycle starts with filling the DW with water. So, the fault in the middle of a cycle cannot be related to water supply if it starts normally.
"leak from the waste" / "Leak on the outlet hose" - this is too vague. Some dishwashers have a tray at the bottom with a sensor to prevent flooding because of the internal leaks.

Mark_d

There could be any number of issues.  I'd first want to check that both the inlet pipe ad waste water pipe are clear.  No point replacing the machine only to find that the problem is still there.
Maybe the cause was a build up of limescale in the machine.  It''s worth knowing what happened so that you can avoid the same thing happening again, even if you do need to buy a new machine.

EssexExile

It's really difficult to fault find over the internet, often customers describe a fault, we guess what it could be and when we turn up it's something completely different.

The first thing a dishwasher does is (usually) pump out for a bit then start filling, if it never gets beyond that stage then a leak is is a possibility. I don't know Beko machines so I can't go any further.

A repair will probably cost £100ish, a new one is £200ish.

Cherryfudge

Thank you all, I can see I'm going to have to look at those inlet and outlet pipes.

grumpy_codger said:

I'm not an engineer, but I'm sure that the door seal has nothing to do with the fault.
Any cycle starts with filling the DW with water. So, the fault in the middle of a cycle cannot be related to water supply if it starts normally.

I'm glad it's not all about the door seal. I could see it had stretched once he pointed it out, but this was a sudden change not a slow leak.

I don't think I described how the program starts very well. It makes a noise as though it's trying to draw water in, but nothing happens and without water, it just keeps trying to fill. I suppose that indicates it's not an electronic fault and if it's something that can be cleared by hand or replaced, there's hope we can get it running.

Mark_d said:

There could be any number of issues.  I'd first want to check that both the inlet pipe ad waste water pipe are clear.  No point replacing the machine only to find that the problem is still there.
Maybe the cause was a build up of limescale in the machine.  It''s worth knowing what happened so that you can avoid the same thing happening again, even if you do need to buy a new machine.

I hadn't thought of limescale. I use rinse aid and salt but those might not prevent it entirely.

I couldn't easily tell where the water was leaking from apart from that it was pooling under the waste pipe. I'll try again.

otb666

I assume you checked the sink is not blocked Hope you resolve it soon.

Cherryfudge

otb666 said:

I assume you checked the sink is not blocked Hope you resolve it soon.

Thank you. No, there's no blockage for the sink or the washing machine. The dishwasher is last in line so perhaps least likely to have a blockage and the drainage inside seems clear. However... I could try a bottle brush or similar through the pipes at the back.

greyteam1959

Have you looked at the tiny gauze filter on the inlet pipe to see if it is blocked with debris ??

Cherryfudge

greyteam1959 said:

Have you looked at the tiny gauze filter on the inlet pipe to see if it is blocked with debris ??

Good call thanks, I'll try that. I confess we've been out and about all day and not touched the dishwasher, but then we've generated minimum washing up.