Parking Charge Parkmaven unfair

Marienee

I parked in the Buttermarket in Ipswich. The system reads the registration plate on entry and you pay when leaving, putting in your reg number. When I put in my reg (correctly) it said there was no record of this reg having arrived. So it refused payment.  Puzzled, I put in the reg no. again, and this time it accepted payment.

A week later I got a parking charge with a photo of the car leaving and the reg plate, saying I'd not paid.  I wrote back showing the payment made on my bank statement. They've replied saying this is not evidence I paid and that they couldn't find any VRM entries that could be linked.  The letter said the system relies on a matching VRM entry.  It clearly wasn't working - but they don't accept this.  They've offered to reduce the charge to £20 if I pay soon. I'm tempted - just to avoid the hassle, - but feel aggreived.  If I don't pay, and make an appeal to POPLA then if that fails I'll be liable for £100. 

Anyone else had this?

powerful_Rogue

Better suited to the section below - I've asked for it to be moved.

https://forums.moneysavingexpert.com/categories/parking-tickets-fines-parking

However, you're better off reading this first - https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou