Now TV Broadband Price Hikes

QrizB

Blighted said:

Why do you say I didn't agree to pay £24 for 12 months. That's what happened when I agreed it with their representative.  The salesman! 

Do you have a record of this, eg. a voice recording of your conversation where the salesman states unequivocally that your price will be fixed for 24 months?

Blighted said:

Does anyone else who understands contracts have a vie?

I agree that the contract terms shared in this thread say they can vary the price and that, if they increase it, you can leave early with no exit fee.

Ayr_Rage

For the last time @Blighted you agreed a MINIMUM TERM contract, not a FIXED PRICE contract, there is a clear difference in the wording from Now.

Prices may increase, including during the minimum term, unless we have agreed a fixed price with you.  We will let you know of any material change in advance.

Just post the contract confirmation to show us that you agreed a FIXED PRICE for 24 months and then we'll all support your assertion that you have been done over.

Northern_Wanderer

....and also, it's wise to time any switch/ new contract to accomodate when a provider does their price hikes. It is known that some do them april, sky/ now is July. 

The sky contracts are very simple in reality. Everyone should be reading t&cs before commiting to these contracts.

adrich

I had the same frustration with NOW TV Broadband. “Fixed” really doesn’t mean fixed. They hit me with a mid-contract rise too, and OFCOM’s stance felt like a cop-out. Sadly, switching providers was the only real option. I ended up bundling broadband with BritBox for streaming, which at least softened the blow a bit.

Northern_Wanderer

adrich said:

I had the same frustration with NOW TV Broadband. “Fixed” really doesn’t mean fixed. They hit me with a mid-contract rise too, and OFCOM’s stance felt like a cop-out. Sadly, switching providers was the only real option. I ended up bundling broadband with BritBox for streaming, which at least softened the blow a bit.

I think you fail to see the bonus in being able to switch when notified of SKY/ NOW price hikes. The other providers tell you up front what the increases will be so no option to leave to get a better deal with them.

JSmithy45AD

adrich said:

I had the same frustration with NOW TV Broadband. “Fixed” really doesn’t mean fixed. They hit me with a mid-contract rise too, and OFCOM’s stance felt like a cop-out. Sadly, switching providers was the only real option. I ended up bundling broadband with BritBox for streaming, which at least softened the blow a bit.

That's because, like the OP, you fail to understand the difference between a fixed term & a fixed price contract. Unless you have evidence that yours was a fixed price?

Neil_Jones

JSmithy45AD said:

adrich said:

I had the same frustration with NOW TV Broadband. “Fixed” really doesn’t mean fixed. They hit me with a mid-contract rise too, and OFCOM’s stance felt like a cop-out. Sadly, switching providers was the only real option. I ended up bundling broadband with BritBox for streaming, which at least softened the blow a bit.

That's because, like the OP, you fail to understand the difference between a fixed term & a fixed price contract. Unless you have evidence that yours was a fixed price?

Now has never done "fixed price" anything.  https://www.nowtv.com/terms/broadband - "Prices may change during contracts".

Although to be honest if people read things properly forums like these would either be totally dead or not exist...