New watch - UK online store sent me second hand one & no receipt

mta999

I agree about going to your credit card but not sure if you should ask your card for a chargeback or section 75

MyRealNameToo

the_lunatic_is_in_my_head said:

YorkshireJames said:

I bought a fitness watch from an online UK store this week. I'd not used the store before but it got okay reviews on Trust Pilot and is London based.  I paid on Amex credit card just in case.

I didn't get an email receipt and when the watch arrived I charged it and tried to register the warranty and it said it has already been registered by someone else.

The watch must be secondhand hand, but there was no indication of that on the website and the price was similar other new prices.

I've now had a look at the returns on their website and it says they do not accept returns on fitness watches.

So I bought an expensive new fitness watch, but I'm stuck with a secondhand one, no returns and no receipt.

What can I do?

If AMEX is a credit card

YorkshireJames said:

 I paid on Amex credit card just in case.

Not sure it needed to be an if statement?

Watch is currently listed as £249.99, given they charge for P&P no idea why they ordered from a random site given amazon is cheaper and the likes of H.Samuels is the same price given their free P&P

I suspect they probably are in the UK and are just a fantasist but it is the Shopify based site with a legal jurisdiction of the UK which are some pointers to it not being what they claim. 

YorkshireJames

Thanks everyone. I'll contact them by email and then if that doesn't work try a section 75.

Thanks so much for all your help.

Renfrewman

MyRealNameToo said:

the_lunatic_is_in_my_head said:

YorkshireJames said:

I bought a fitness watch from an online UK store this week. I'd not used the store before but it got okay reviews on Trust Pilot and is London based.  I paid on Amex credit card just in case.

I didn't get an email receipt and when the watch arrived I charged it and tried to register the warranty and it said it has already been registered by someone else.

The watch must be secondhand hand, but there was no indication of that on the website and the price was similar other new prices.

I've now had a look at the returns on their website and it says they do not accept returns on fitness watches.

So I bought an expensive new fitness watch, but I'm stuck with a secondhand one, no returns and no receipt.

What can I do?

If AMEX is a credit card

YorkshireJames said:

 I paid on Amex credit card just in case.

Not sure it needed to be an if statement?

Watch is currently listed as £249.99, given they charge for P&P no idea why they ordered from a random site given amazon is cheaper and the likes of H.Samuels is the same price given their free P&P

I suspect they probably are in the UK and are just a fantasist but it is the Shopify based site with a legal jurisdiction of the UK which are some pointers to it not being what they claim. 

He'll have missed it...which is odd as he has been around here long enough to know....

elsien

YorkshireJames said:

elsien said:

Contact them in the first instance to explain that what was sent isn’t not what you ordered? 

But can't they then just send me an edited receipt that says "second hand" at the top (or anything else i complain about) and tell me that's what I bought?

Also, there's no way to contact them in writing except a form on their website.

You are presupposing that is what they will do. You don’t know until you try. 

Alderbank

YorkshireJames said:

elsien said:

Contact them in the first instance to explain that what was sent isn’t not what you ordered? 

Also, there's no way to contact them in writing except a form on their website.

Their registered address is on the first page of their Companies House entry.

MyRealNameToo

Alderbank said:

YorkshireJames said:

elsien said:

Contact them in the first instance to explain that what was sent isn’t not what you ordered? 

Also, there's no way to contact them in writing except a form on their website.

Their registered address is on the first page of their Companies House entry.

And their directors/sole employees address is on the People tab which does point to a residential property rather than the mail forwarding service that the registered address uses. 

Given an older bloke with the same surname has had a real estate business based at the same address a while back its probably genuine 

Grumpy_chap

user1977 said:

YorkshireJames said:

an online UK store...is London based. 

Are you sure about that? Lots of foreign websites splash "London" around their site.

They might, of course, be based abroad and still be in London:
https://en.wikipedia.org/wiki/London_(disambiguation)