Is there a simple set of steps?

davidso

I really appreciate what this forum does but I find it so hard to navigate I'm tempted to pay ticket I got yesterday. But I'm not going to.

Is there a simple, numbered set of steps or flow chart to follow once you get a ticket?

oldernonethewiser

https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou#latest

Starting with the above is a good idea

James_Poisson

The newbies thread is as simple as it can be, part of the scam by these companies is to make it as daunting as they can to make it hard work so you cave in and the bosses can buy the latest BMW, please don't just cave in and fund it.

If you provide some background you will get help.

DE_612183

davidso said:

I really appreciate what this forum does but I find it so hard to navigate I'm tempted to pay ticket I got yesterday. But I'm not going to.

Is there a simple, numbered set of steps or flow chart to follow once you get a ticket?

can you provide a bit more info?

where?
why?
who?

davidso

Thank you.

Where: Sugar House Island, London  E15
Why: Parking in a disabled bay where the only indication of the bay status was a 12-inch square tile embossed with a wheelchair, effectively camouflaged, and no further marking anywhere else. 
Who: Parking Control Management

I have emailed the school that I was visiting but they are shut for the summer, and I suspect won't have direct influence over Parking Control Management.

From what I've found online Parking Control Management is an IPC member. I think my next step is to wait for a Notice to Keeper. My apologies, I have been through this process before, about 10 years ago, and thought step 1 was to post off a template. 

Reckon this whole forum could be turned into a webapp by someone clever.

Gr1pr

Its waiting for the mhclg to regulate the cowboy industry,  so will hopefully be simpler next year 

As its a windscreen pcn, either appeal it to PCM UK ltd before the deadline,  or wait for the postal NTK PCN letter next month 

By waiting until next month,  the school will be open again,  so try plan A when that happens 

James_Poisson

Seems to be a strange place IMHO no parking only for disabled it would all depend on signage:

https://sugarhouseisland.com/visit/parking/

davidso

Hello, thanks for all your input so far.

I appealed directly to PCM using the template, and they have replied as below.

What do I do next?

****************************************************************************************************************************
Dear davidso

Thank you for your correspondence regarding the above Parking Charge Notice (PCN).

I have considered your case carefully and have decided to reject your appeal on the following grounds;

The vehicle was parked in a manner that contravenes the terms and conditions for the use of the private land on which it was photographed.

These terms and conditions are clearly stipulated throughout the area and upon review, the operator is confident that the Parking Charge Notice (PCN) was correctly issued, in line with these signs.

On this occasion, the vehicle was parked in a marked disabled bay without fully displaying a valid disabled badge.

The advertised terms require vehicles parked in marked disabled bays to display the appropriate Blue Badge and/or disabled permit, as issued by the operator.

This is clearly outlined by signage, and the onus is on the driver to ensure compliance with the terms.

Retrospective evidence of authority to park will not be accepted; therefore, claims or copies of a blue badge will not be considered for cancellation.

It has been noted that you are appealing the charge as the keeper of the vehicle and are not prepared to name the driver.

Under Schedule 4 of the Protection of Freedoms Act 2012 (‘the Act’), Parking Control Management (UK) Ltd may seek to recover unpaid parking charges from the registered keeper of the vehicle.

The conditions of the Act have been satisfied and as, to date, the full name and “address for service” for the driver have not been provided, we reserve the right to exercise our right to purse you, as the keeper.

Your representation consists of a well-rehearsed template appeal that is heavily circulated on the internet and does not provide any direct response to your case.

I must advise that none of the points you have raised hold any merit in terms of an appeal.

The facts remain that the vehicle was parked without displaying a valid blue badge, contrary to the advertised terms and conditions.

The vehicle was parked in close proximity a sign outlining these contractual obligations.

Photographic evidence supports this and can be viewed online at www.paymypcn-uk.co.uk

In light of the above and upon review of your case, I am confident that this charge was correctly issued.

Accordingly, this appeal is dismissed.

You now have a number of options;

1. Pay the Parking Charge Notice at the discounted amount of £60.00 within 14 days.

Please note that after this time, you will be liable for the full charge of £100.00.

Payment can be made:

• Online, by visiting www.paymypcn-uk.co.uk

• By phone, calling 0845 867 9445. Please have your credit/debit card details and the information in this letter to hand. Handling Charges will apply - please refer to your parking charge notice for further information.

• By post, sending a cheque or postal order made payable to Parking Control Management (UK) Ltd to the address at the top of this letter.

1. If you believe this decision is incorrect, the Independent Appeals Service (www.theIAS.org) provides an Alternative Dispute Resolution scheme for disputes of this type.

As you have complied with our internal appeals procedure you may use, and we will engage with, the IAS Standard Appeals Service providing you lodge an appeal to them within 28 days of this rejection.

For further information please visit www.theias.org. NB. This service will be available to you by the end of the working day.

If you decide to use the independent appeals service, the offer of a discount for early payment will be withdrawn, and the full parking charge of £100.00 will apply for a further 28 days in the event that your appeal is rejected.

Please note that the independent adjudicator is unable to cancel a charge on grounds of mitigation and the decision will be based on facts and evidence only.

The IAS will also not consider cases where the charge has been settled.

If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you.

If no payment is received within 28 days we may refer your case to our instructed debt Recovery Company and/or Solicitors, at which point the charge will increase to £170.00.

Parking Control Management (UK) Ltd is a ‘data controller’, as described under relevant legislation i.e. the Data Protection Act 2018 and the General Data Protection Regulations 2018.

For further information on how your data is used, stored and processed please visit www.parkingcontrolmanagement.co.uk/privacy-policy.php

For free advice regarding your parking charge, including advice on appealing, please visit the following web address - www.247advice.co.uk.

Free and confidential debt advice is also available from providers such as National Debtline (www.nationaldebtline.org) and the Citizens Advice Bureau (www.citizensadvice.org.uk).

Parking Control Management (UK) Ltd (‘PCM’)
The Courtyard
1A Cranbourne Road
Slough
SL1 2XF
Tel: 01753 512603

pcm

Yours sincerely,
PCM Appeals Team

****************************************************************************************************************************

Coupon-mad

Ignore PCM. You don't pay this lot:

http://parking-prankster.blogspot.com/2015/05/is-it-pcm-uk-who-make-up-stuff-all-time.html?m=1

You need to read the official (Martin Lewis checked) MSE Guide linked at the top of the page if you didn't know that you just ignore IPC firms.

Come back if you get a Claim Form. That is all, apart from obviously telling them if you move house but that's common sense.

davidso

Coupon-mad said:

Ignore PCM. You don't pay this lot:

http://parking-prankster.blogspot.com/2015/05/is-it-pcm-uk-who-make-up-stuff-all-time.html?m=1

You need to read the official (Martin Lewis checked) MSE Guide linked at the top of the page if you didn't know that you just ignore IPC firms.

Come back if you get a Claim Form. That is all, apart from obviously telling them if you move house but that's common sense.

Thank you, @Coupon-mad. Do you mean this link at the top of the page? I've cntrl-f 'IPC', 'PCM' and 'ignore' and I can't find any reference. Is that the correct link?

What do you mean by 'telling them if you move house'?

kryten3000

Here's the MSE Guide: https://www.moneysavingexpert.com/reclaim/private-parking-tickets/

If you move in the next 6 years, you should contact the Data Protection Officer for UKPCM and inform them of your new "address for service".  This protects you:

If they issue a claim to your new address you will receive it and can defend.

If they "accidentally" issue a claim to your old address and obtain a Default Judgment then you can ensure that this is set aside at their cost using the binding appeal in Vehicle Control Services v Carr.