Octopus Final bill for £2K cannot be right

MWT

WBCPB said:

I have just checked my 3 registers and Octopus seem to be using both RO1 + RO2 since i rejoined in April this year, where as previously ALL usage was on RO1, so this will present a problem similar to OP should i decide to switch suppliers.
Formal complaint will be sent to try and bottom this out ASAP.
Could any other Octopus customers on TOU tariffs check to see if this is widespread please?

Not sure what in that warrants a 'formal complaint'...

They are entitled to use the registers as they see fit to bill you according to the requirements of your tariff.

WBCPB

MWT said:

WBCPB said:

I have just checked my 3 registers and Octopus seem to be using both RO1 + RO2 since i rejoined in April this year, where as previously ALL usage was on RO1, so this will present a problem similar to OP should i decide to switch suppliers.
Formal complaint will be sent to try and bottom this out ASAP.
Could any other Octopus customers on TOU tariffs check to see if this is widespread please?

Not sure what in that warrants a 'formal complaint'...

They are entitled to use the registers as they see fit to bill you according to the requirements of your tariff.

The only way to miss the untrained frontline customer service bots agents reading from their scripts and the AI sending customers round in circles. Hopefully someone higher up the chain of command will be able to sort my problem.

Pat38493

WBCPB said:

MWT said:

WBCPB said:

I have just checked my 3 registers and Octopus seem to be using both RO1 + RO2 since i rejoined in April this year, where as previously ALL usage was on RO1, so this will present a problem similar to OP should i decide to switch suppliers.
Formal complaint will be sent to try and bottom this out ASAP.
Could any other Octopus customers on TOU tariffs check to see if this is widespread please?

Not sure what in that warrants a 'formal complaint'...

They are entitled to use the registers as they see fit to bill you according to the requirements of your tariff.

The only way to miss the untrained frontline customer service bots agents reading from their scripts and the AI sending customers round in circles. Hopefully someone higher up the chain of command will be able to sort my problem.

I know this is completely crazy, but I have found that if I message Octopus on X (formerly Twitter), I get much better service and usually get someone who knows what they are doing.  Not sure how long this will last but it’s always worked so far.

In fact that’s the only thing I use my X/Twitter account for these days.

Pat38493

MWT said:

WBCPB said:

I have just checked my 3 registers and Octopus seem to be using both RO1 + RO2 since i rejoined in April this year, where as previously ALL usage was on RO1, so this will present a problem similar to OP should i decide to switch suppliers.
Formal complaint will be sent to try and bottom this out ASAP.
Could any other Octopus customers on TOU tariffs check to see if this is widespread please?

Not sure what in that warrants a 'formal complaint'...

They are entitled to use the registers as they see fit to bill you according to the requirements of your tariff.

In theory, if you have  a reliable working smart meter, there is no need for Octopus to use multiple registers as their Kraken billing system can use half hourly readings for billing - however as we have seen in this thread, if they then have to fall back to manual readings or daily smart meter readings rather than half hourly ones, that’s where there may be issues with any future handover to a new supplier.

However the other issue is that I have a feeling from past threads I have read, that it’s impossible for them to “merge” the registers and force them all to the same one - they can only put everything on the same register going forwards.  I.e. they cannot alter the history of what happened they can only change what happens for future use.

WBCPB

Pat38493 said:

WBCPB said:

MWT said:

WBCPB said:

I have just checked my 3 registers and Octopus seem to be using both RO1 + RO2 since i rejoined in April this year, where as previously ALL usage was on RO1, so this will present a problem similar to OP should i decide to switch suppliers.
Formal complaint will be sent to try and bottom this out ASAP.
Could any other Octopus customers on TOU tariffs check to see if this is widespread please?

Not sure what in that warrants a 'formal complaint'...

They are entitled to use the registers as they see fit to bill you according to the requirements of your tariff.

The only way to miss the untrained frontline customer service bots agents reading from their scripts and the AI sending customers round in circles. Hopefully someone higher up the chain of command will be able to sort my problem.

I know this is completely crazy, but I have found that if I message Octopus on X (formerly Twitter), I get much better service and usually get someone who knows what they are doing.  Not sure how long this will last but it’s always worked so far.

In fact that’s the only thing I use my X/Twitter account for these days.

I do not do X, Facebook or Whatsapp and as stated previously i do not get involved with any energy suppliers ` frontline customer service carnival, i find a formal complaint usually focuses the minds as it can impact on their bottom line.