Problem with ISA transfer

pennyfarthing66

Completed a cash ISA transfer form, was accepted and new account opened. Have been waiting since 16th July for the funds to move across (from HSBC to Kent Reliance). 

Phoned KR and they said waiting on HSBC. Phoned HSBC and they deny all knowledge of having received any communications from KR, despite me giving them the transfer reference number and the dates when the requests were made. 

Each blaming the other and I'm no further forward.

Has anyone else experienced this kind of issue and how do you get it sorted out. Do I just start again or forget it and try somewhere else?

Pulling my hair out....!

eskbanker

It's the receiving provider's responsibility to manage the process so keep pushing KR - get them to escalate/expedite if they say they're waiting for the sender, that's not supposed to be your problem.

Albermarle

pennyfarthing66 said:

Completed a cash ISA transfer form, was accepted and new account opened. Have been waiting since 16th July for the funds to move across (from HSBC to Kent Reliance). 

Phoned KR and they said waiting on HSBC. Phoned HSBC and they deny all knowledge of having received any communications from KR, despite me giving them the transfer reference number and the dates when the requests were made. 

Each blaming the other and I'm no further forward.

Has anyone else experienced this kind of issue and how do you get it sorted out. Do I just start again or forget it and try somewhere else?

Pulling my hair out....!

Very many, going by the number of very similar threads on this forum.