Vax Carpet Cleaner - Unrepairable?

Redlander

I've been having trouble with a Vax carpet cleaner so I contacted their service department. The agent diagnosed the problem as "This sounds like an internal fault", then when I asked how to get it fixed he replied "We would only be able to offer a discount on a new machine for you. We are unable to offer any repairs to machines which are out of warranty."

Shocking! I'd never have bought a Vax if I'd know they are effectively unrepairable. Are there no independent repairers who will handle Vax machines?

elsien

They haven’t said they aren’t repairable, they’ve said it is a service that they don’t offer.
I would certainly look for an independent, or possibly even a repair cafe - some of them like a challenge.

Albermarle

Redlander said:

I've been having trouble with a Vax carpet cleaner so I contacted their service department. The agent diagnosed the problem as "This sounds like an internal fault", then when I asked how to get it fixed he replied "We would only be able to offer a discount on a new machine for you. We are unable to offer any repairs to machines which are out of warranty."

Shocking! I'd never have bought a Vax if I'd know they are effectively unrepairable. Are there no independent repairers who will handle Vax machines?

I guess that part of the problem is that they are relatively cheap to buy new . About £150 to £200.
Presume any independent repairer will charge £50 before even doing anything.

Section62

Albermarle said:

Redlander said:

I've been having trouble with a Vax carpet cleaner so I contacted their service department. The agent diagnosed the problem as "This sounds like an internal fault", then when I asked how to get it fixed he replied "We would only be able to offer a discount on a new machine for you. We are unable to offer any repairs to machines which are out of warranty."

Shocking! I'd never have bought a Vax if I'd know they are effectively unrepairable. Are there no independent repairers who will handle Vax machines?

I guess that part of the problem is that they are relatively cheap to buy new . About £150 to £200.
Presume any independent repairer will charge £50 before even doing anything.

^This, plus the availability and cost of parts.

Also, the combination of water and electricity being particularly dangerous, so anyone attempting to make a repair risks liability if their work is deemed to be the cause of someone's injury or death.  The lack of a service/repair manual would also mean the repairer was on their own in terms of liability.

Lorian

What's the fault?

GDB2222

Section62 said:

Albermarle said:

Redlander said:

I've been having trouble with a Vax carpet cleaner so I contacted their service department. The agent diagnosed the problem as "This sounds like an internal fault", then when I asked how to get it fixed he replied "We would only be able to offer a discount on a new machine for you. We are unable to offer any repairs to machines which are out of warranty."

Shocking! I'd never have bought a Vax if I'd know they are effectively unrepairable. Are there no independent repairers who will handle Vax machines?

I guess that part of the problem is that they are relatively cheap to buy new . About £150 to £200.
Presume any independent repairer will charge £50 before even doing anything.

^This, plus the availability and cost of parts.

Also, the combination of water and electricity being particularly dangerous, so anyone attempting to make a repair risks liability if their work is deemed to be the cause of someone's injury or death.  The lack of a service/repair manual would also mean the repairer was on their own in terms of liability.

We have a Henry vacuum cleaner, and all the parts are easy to obtain. Plus, the construction is pretty straightforward, so it's easy to repair. 

Redlander

Lorian said:

What's the fault?

Water is not being released down the hose - at least not more than a trickle

Section62

Redlander said:

Lorian said:

What's the fault?

Water is not being released down the hose - at least not more than a trickle

Blocked filter?

Which model is it?

Lorian

Which model, platinum or something else?

Not realising water down the hose to the front blade or when using the handheld brush.

They need regular disassembly and cleaning or they tend to block. I do mine after every use.

Redlander

Lorian said:

Which model, platinum or something else?

Not realising water down the hose to the front blade or when using the handheld brush.

They need regular disassembly and cleaning or they tend to block. I do mine after every use.

It's a Platinum. I've been trying to use it with this tool:


Some water does come out of here when I press the valve in with a pencil, but its only a trickle. To be honest I don't know how fast it's supposed to flow.

Redlander

elsien said:

They haven’t said they aren’t repairable, they’ve said it is a service that they don’t offer.
I would certainly look for an independent, or possibly even a repair cafe - some of them like a challenge.

I've tried two local vac repair shops. They haven't even bothered to reply to my emails.