Possible to Have Virgin Media & BT same time?

littleboo

You need to make sure that the new provider knows its an additional service and not a switch. Most people switch and the relatively new One Touch Switching process also triggers a cease of the existing service.

iniltous

Why are you even asking BT ? , I suspect rather thanBT ‘lying’ , this is going to be a misunderstanding, after all why would you contact BT at all if you want VM ?  , presumably they think if you contact BT , you want BT  to do something .……..FWIW, If anyone already had BT (for example) and also wanted VM alongside (not as a replacement) , why would that person even contact BT in the first place , it’s pointless and will only cause confusion , they would contact VM and request a new service from VM  , if the VM system tried to use OTS , (one touch switching) because it thinks you couldn’t possibly want two separate services running at the same time , you would need to tell VM that  the  new service is completely independent and not to progress the VM provision via the OTS system, but at no point would you  or OTS need to contact BT as the BT service is unaffected.

Yarrows

We have recently had installed an FTTP service with a different provider (only one provider in our area at the moment) alongside our existing Openreach FTTC.

Our only dealings were with the new provider, and although they nagged a few times about us giving them the existing account details for OTS (and then warned us that we'd be liable for closing the existing account ourselves if we didn't use OTS), we didn't give them those details and also noted that we didn't want them to touch the existing service when installing.

We've never told the original provider yet

Vitor

Routers which can load-balance/failover between two gigabit WAN services are now quite inexpensive, the DrayTek Vigor 2927 is only a little over £200.