Mum scammed by TechSage

killerkaterina

Thanks for the advice, everyone. Yes, the MBNA card is a credit card. They said nothing could be done but it might be worth pushing back using S75, except my mum just wants to put it behind her now.

As for the advice about educating them on scams, the problem is that there are always new ones, my mum has no tech confidence and my dad is in early-stage dementia, so he doesn't remember the advice. I worry this will happen again 😔

Aylesbury_Duck

You must support them to immediately change all passwords, especially any they use for banking stuff, but email, Facebook, netflix, etc as well.  

LightFlare

I would do a full system virus and malware scan asap.

It wouldnt surprise me at all if they had installed a key logger or something that will cause the issue to reappear after a certain time

Do the scan before changing any passwords 

vacheron

LightFlare said:

I would do a full system virus and malware scan asap.

It wouldnt surprise me at all if they had installed a key logger or something that will cause the issue to reappear after a certain time

Do the scan before changing any passwords 

THIS!  /|\ 

As soon as I read in your first post that "they have installed software", this is almost guaranteed to be another peice of Malware, remote viewer / control software or Keylogger which they will use to collect further information in the future which could end up costing a lot more than £289!

born_again

killerkaterina said:

Thanks for the advice, everyone. Yes, the MBNA card is a credit card. They said nothing could be done but it might be worth pushing back using S75, except my mum just wants to put it behind her now.

As for the advice about educating them on scams, the problem is that there are always new ones, my mum has no tech confidence and my dad is in early-stage dementia, so he doesn't remember the advice. I worry this will happen again 😔

Best advice. Any issues contact you before doing anything. 👍
Then tell them to watch the Beekeeper 

MattMattMattUK

LightFlare said:

I would do a full system virus and malware scan asap.

It wouldnt surprise me at all if they had installed a key logger or something that will cause the issue to reappear after a certain time

Do the scan before changing any passwords 

In fairness I would just reinstall Windows, it is the far safer option and would remove any risk of something that might be new enough to get missed by a malware scanner, or a piece of software that might be legitimate as a product but in this case could be being misused. 

killerkaterina

I don't live anywhere near my parents but I'm hoping my brother-in-law (who lives nearer and works in computers) can do all the necessary checks.