Issue with Kiwi/Wizz Air flight refund

growbag

i booked a flight from London on Wizz Air via Kiwi.com. The flight comprised one from London to Rome and then a second flight from Rome to the final destination. Wizz cancelled the second flight and could not provide an alternative so I didn’t travel.  I requested a refund through Kiwi.com who say that Wizz refused the request. What are my options? Do I have any recourse to Kiwi or Wizz Air? 

eskbanker

Yes, when an EU airline cancels a flight departing from an EU airport, they're obliged to offer the passenger a choice between a refund or rebooking, and may also be liable to pay compensation if the cancellation was at short notice and within the airline's control.

However, just to be clear, this only applies to the second flight, not the first....

Caz3121

If these flights were booked as self connecting (Kiwi known for this) then they are 2 separate contracts
If your flight from London to Rome was operating as planned then there is no refund due
If the flight from Rome to final destination was cancelled then refund is due for that flight - less Kiwi service fees (which may be more than the flight cost)
Was the refund refused for the cancelled flight or for the flight that was still operating?

Newbie_John

And also depends when it was cancelled.
If long time before the flight then as @Caz3121 says - but minus their fees which could be £50+ there may not be anything left.
If shorter period of time let's say week or two then there is a chance for compensation:
https://en.m.wikipedia.org/wiki/Air_Passengers_Rights_Regulation
But again varies on a reason..

You need to tell us more details.