2nd response to LBC from Gladstones on behalf of Horizon

Excelsior47

Would be really grateful for some help with this:

My mother got a notice to keeper for parking for 20 mins at Quality Foods Southall in June last year. The car is a leased vehicle, so neither me or her are the registered keepers. We got the initial notice fine letter from Horizon Parking a couple of weeks later addressed to me as the driver but my name spelled incorrectly, I replied back using the standard template response from this forum but they rejected that and I got 30 days for a POPLA appeal, unfortunately missed the appeal deadline and then started getting letters from an enforcement company, which as per forum advice, we ignored. They have now switched over to Gladstones solicitors and we got an initial letter before claim earlier this month. I reached out to Quality Foods, but were no help. I responded to the LBC mentioning that I was not the registered keeper and the remainder of my response was as per template answers on this forum. 

Gladstones have responded saying that they will not respond in detail as my response is largely derived from common responses on online forums and told me to provide driver details to transfer liability of the notice to keeper. If these aren't provided or payment isn't made by a couple of week's time, then they will issue legal proceedings.

Gr1pr

Ignore them for now and wait for the inevitable N1SDT court claim pack from the CNBC in Northampton using MCOL to arrive in the post in due course 

Excelsior47

Gr1pr said:

Ignore them for now and wait for the inevitable N1SDT court claim pack from the CNBC in Northampton using MCOL to arrive in the post in due course 

So not worth responding to them?

Gr1pr

Excelsior47 said:

Gr1pr said:

Ignore them for now and wait for the inevitable N1SDT court claim pack from the CNBC in Northampton using MCOL to arrive in the post in due course 

So not worth responding to them?

To achieve what exactly   ?  ( it wont change the future at all,  the claim will arrive in the post , that is what will happen, you can guarantee it ,  banging your head against a brick wall wont change it  !  )

Coupon-mad

Excelsior47 said:

So not worth responding to them?

Of course not. You WANT the claim!

Also, Gs LBCs don't always get a claim following this stage. Sometimes cases go quiet then get shipped to BW Legal after Gs fail to collect.

And now, we need you:

It's very important that people like you and the Defendant please join us to reply to the new Public Consultation, to tell the Government that:

a) you have no faith in POPLA or the IAS and that there must be the SINGLE APPEALS SERVICE that the Parking (Code of Practice) Act 2019 promised the public. As long as it is independent (and only ONE appeals service, not two involved in a race to the bottom) that will give a real option to resolve disputed cases out of court. This could all have been avoided.

b).  THAT THE ENRICHMENT OF 'DEBT RECOVERY FEES' MUST BE COMPLETELY BANNED. DISPUTED CASES ARE NOT SOLVED BY A THIRD PARTY DEMANDING MORE MONEY AND OFFERING A 'PAYMENT PLAN' WHICH SHOULDN'T COST MORE MONEY. THE FCA BANS EXTRA COSTS FOR 'PAY-IN-THREE' PLANS IN ALL OTHER SECTORS, SO WHY IS THIS LEGAL IN A 'MARKET FAILURE' INDUSTRY THAT'S BEEN RINSING MILLIONS? 

c). Tell them about your experience and that your case has now reached pre-court LBC stage, precisely because (a) and (b) above mean there is no option, no safeguard for consumers EXCEPT to defend court claims and get proper dispute resolution.

Responses are invited to the Consultation now:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

Do it in August pleeease! We will discuss it all in more detail in the coming weeks on that thread so do come back in a fortnight.