TSB text alert changes

surreysaver

If these organisations stop sending alerts, they'll make money from customers missing payments and going overdrawn 

Nasqueron

gt94sss2 said:

Nasqueron said:

WillPS said:

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Sure and they are no doubt doing it to save a little yes but as I said, OP is blaming Santander for a change TSB made themselves

I didn't blame Santander for TSBs decision. Not sure how you read that into my post. 

I even stated the takeover hadn't yet occured.

There was no need to mention Santander at all, and the wording implies a link between the change and the takeover.

A clear statement would be have been sufficient, there was no reason to mention the possible takeover at all

TSB are following in the footsteps of Santander by removing several different text alerts. 

MyRealNameToo

Nasqueron said:

gt94sss2 said:

Nasqueron said:

WillPS said:

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Sure and they are no doubt doing it to save a little yes but as I said, OP is blaming Santander for a change TSB made themselves

I didn't blame Santander for TSBs decision. Not sure how you read that into my post. 

I even stated the takeover hadn't yet occured.

There was no need to mention Santander at all, and the wording implies a link between the change and the takeover.

A clear statement would be have been sufficient, there was no reason to mention the possible takeover at all

TSB are following in the footsteps of Santander by removing several different text alerts. 

Do you know it's not linked to the takeover? 

Having done work on M&A its a constant exercise of reminding the companies that they are legally still competitors until the completion of the exercise and whilst they can discuss the future state the only things that they can share with each other that they wouldnt be willing to share with every other bank are items critical to ensuring the business remains operational on the day the merger happens. 

In one particular deal I was a contractor acting as an independent for both firms but given location of the two firms spent more time in the offices of one than the other and normally sat by the CFO. It had been decided he'd be the group CFO going forward with the other incumbent CFO taking up a new strategy role. Had to keep reminding him that no he cannot tell them to stop doing A, B and C now even if thats happens 1 minute after the merger happens. 

That said, considering the vast array of things that need to be done to integrate two large financial institutions, do group reporting etc sending text messages or not will be thousands of lines down on a plan. Now its possible that coincidentally the TSB contract was up for renewal and the product owner decided not to renew it knowing Santander doesnt use this but thats ok as long as Santander didnt instruct them not to renew it. 

wmb194

MyRealNameToo said:

Nasqueron said:

gt94sss2 said:

Nasqueron said:

WillPS said:

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Sure and they are no doubt doing it to save a little yes but as I said, OP is blaming Santander for a change TSB made themselves

I didn't blame Santander for TSBs decision. Not sure how you read that into my post. 

I even stated the takeover hadn't yet occured.

There was no need to mention Santander at all, and the wording implies a link between the change and the takeover.

A clear statement would be have been sufficient, there was no reason to mention the possible takeover at all

TSB are following in the footsteps of Santander by removing several different text alerts. 

Do you know it's not linked to the takeover? 

Having done work on M&A its a constant exercise of reminding the companies that they are legally still competitors until the completion of the exercise and whilst they can discuss the future state the only things that they can share with each other that they wouldnt be willing to share with every other bank are items critical to ensuring the business remains operational on the day the merger happens. 

In one particular deal I was a contractor acting as an independent for both firms but given location of the two firms spent more time in the offices of one than the other and normally sat by the CFO. It had been decided he'd be the group CFO going forward with the other incumbent CFO taking up a new strategy role. Had to keep reminding him that no he cannot tell them to stop doing A, B and C now even if thats happens 1 minute after the merger happens. 

That said, considering the vast array of things that need to be done to integrate two large financial institutions, do group reporting etc sending text messages or not will be thousands of lines down on a plan. Now its possible that coincidentally the TSB contract was up for renewal and the product owner decided not to renew it knowing Santander doesnt use this but thats ok as long as Santander didnt instruct them not to renew it. 

I'd wager there was always a roadmap to retire the SMS functionality. With the capabilities of Apple and Android app alerts and the continued take-up of smartphones it seems an obvious thing to do.

Section62

MyRealNameToo said:

That said, considering the vast array of things that need to be done to integrate two large financial institutions, do group reporting etc sending text messages or not will be thousands of lines down on a plan. Now its possible that coincidentally the TSB contract was up for renewal and the product owner decided not to renew it knowing Santander doesnt use this but thats ok as long as Santander didnt instruct them not to renew it. 

Both Santander and TSB will continue sending out SMS alerts, they are just dropping certain types of alert (useful ones), so on the face of it this isn't about an expiry of a contract - unless they both have different contracts for different types of alert (seems improbable).