TSB text alert changes

gt94sss2

Even before Santander completes it's takeover of TSB, they are following in their footsteps by removing several different text alerts. 

After 11 October 2025 we won’t be sending you the following text alerts:

1. High balance alerts. When your account balance goes above the figure you’ve set as your upper account limit.

2. Low balance alerts. When your account balance drops below the figure you’ve set as your lower account limit.

3. Overseas transaction alerts. You’ll no longer receive a text alert when an overseas card payment is made. If there is suspected
fraudulent activity on your account you’ll still be notified by text, no matter whether this has happened abroad or in the UK.

https://www.tsb.co.uk/content/dam/tsb-public/documents/help-and-support/text-alerts/text-alert-changes-retail.pdf

MyRealNameToo

gt94sss2 said:

Even before Santander completes it's takeover of TSB, they are following in their footsteps by removing several different text alerts. 

And the question is? 

Most banks want to encourage use of their apps where they can send alerts basically for free rather than by SMS which costs thousands of times more. It's probably more surprising they were still using texts for those than that they are stopping it. 

Nasqueron

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

EarthBoy

If you use the app you don't need text alerts anyway, because you can get app alerts instead.

WillPS

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Section62

MyRealNameToo said:

gt94sss2 said:

Even before Santander completes it's takeover of TSB, they are following in their footsteps by removing several different text alerts. 

And the question is? 

Most banks want to encourage use of their apps where they can send alerts basically for free rather than by SMS which costs thousands of times more. It's probably more surprising they were still using texts for those than that they are stopping it. 

Thousands?  Would there be a source for that figure?

And not every thread has to be a question... sharing information is just as useful.

Nasqueron

WillPS said:

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Sure and they are no doubt doing it to save a little yes but as I said, OP is blaming Santander for a change TSB made themselves

ranciduk

EarthBoy said:

If you use the app you don't need text alerts anyway, because you can get app alerts instead.

Do you though?

im on IOS and I get notifications from all my banking apps , but not the TSB one

ive set it to allow notifications but I never ever get any!

MyRealNameToo

Section62 said:

MyRealNameToo said:

gt94sss2 said:

Even before Santander completes it's takeover of TSB, they are following in their footsteps by removing several different text alerts. 

And the question is? 

Most banks want to encourage use of their apps where they can send alerts basically for free rather than by SMS which costs thousands of times more. It's probably more surprising they were still using texts for those than that they are stopping it. 

Thousands?  Would there be a source for that figure?

And not every thread has to be a question... sharing information is just as useful.

An underestimation likely... you do the maths... 

Azure Notification Hub costs £7.282 for the first 10,0000,000 notifications and a further £0.729 for each 1,000,000 after that. Lets assume its the highest price because you arent exceeding the first 10m so its £0.00000073 per notification

According to the government website they pay £0.023 per text sent, you'd think with their volumes they are going to be getting a reasonable price. 

So actually it's about 31,584 times more expensive to send a text than a notification. 

In fairness that is the simple version of notifications, if you want the more robust with scheduled sending, supporting many more customers its £0.00001456 per message or 1,580 times more expensive for text. 

EarthBoy

ranciduk said:

EarthBoy said:

If you use the app you don't need text alerts anyway, because you can get app alerts instead.

Do you though?

im on IOS and I get notifications from all my banking apps , but not the TSB one

ive set it to allow notifications but I never ever get any!

I could be wrong, then.  I'm on Android and I don't get notifications from TSB either, but I thought that was just because I no longer use my TSB account.  Maybe they don't actually send any?

gt94sss2

Nasqueron said:

WillPS said:

Nasqueron said:

Santander haven't bought TSB yet, the deal still has to have regulatory and shareholder approval and won't go ahead until Q1 2026 so nothing to do with them,

Takeover or no, it's not unheard of for competing businesses to note what their competitors are doing and follow their lead.

Sure and they are no doubt doing it to save a little yes but as I said, OP is blaming Santander for a change TSB made themselves

I didn't blame Santander for TSBs decision. Not sure how you read that into my post. 

I even stated the takeover hadn't yet occured.