Curry’s care plan help

Piggyst24

Hi all, 

I bought a Samsung 55” curved tv from curry’s in 2016 (model no - UE55KU6670U)
I took out there care plan at £3.50pm.

My tv has recently developed a fault so curry’s took it away and then told me they can’t repair, they sent me a voucher for £429 - the tv they priced it on was a basic Samsung 55” tv which hasn’t got the spec my tv had (curved screen, 3x hdmi, 2x usb, component in, freesat, dtv and the list goes on.

I challenged the voucher to get told they don’t make curved tvs anymore and the tv they priced the voucher on is a suitable replacement.

I paid £1500 for my because of its unique selling point (curved screen) I’ve since paid £850 on my care plan.

can anyone give me some advise on what I can do as all the tvs now don’t meet the spec of curved screen? Or am I just fighting a losing battle and chalk it up as a lesson learnt never to buy curry’s care plan again. 

Thanks in advance 
Chris 

Keep_pedalling

You have not actually lost out, 9 years @ £3.50 per month is £378 not £850.

Ayr_Rage

£3.50 x 12 x 9 = £378 on you Care Plan, not £850.

9 years is a pretty reasonable life for a TV.

Any type of insurance on electronics and white goods is rarely cost effective over the longer term.

Depending on the Ts and Cs, £429 towards a new TV seems reasonable.

Etchergifts

Demand a fair replacement or cash, threaten escalation, and don’t accept the voucher. Avoid their care plans next time.

Keep_pedalling

Etchergifts said:

Demand a fair replacement or cash, threaten escalation, and don’t accept the voucher. Avoid their care plans next time.

Why do you think they can demand cash, the terms and conditions specifically say that they will provide a voucher if the TV cannot be repaired? 

The voucher offer will only purchase the cheapest Samsung 55 inch TV although picture quality is likely to be at least equal to a 9 year old set. There is no curved screen option which was really just a gimmick which never took off and why there is why there is no direct replacement. 

JSmithy45AD

Keep_pedalling said:

Etchergifts said:

Demand a fair replacement or cash, threaten escalation, and don’t accept the voucher. Avoid their care plans next time.

Why do you think they can demand cash, the terms and conditions specifically say that they will provide a voucher if the TV cannot be repaired? 

The voucher offer will only purchase the cheapest Samsung 55 inch TV although picture quality is likely to be at least equal to a 9 year old set. There is no curved screen option which was really just a gimmick which never took off and why there is why there is no direct replacement. 

Or they can put it towards a better model which will definitely be better than a 9 year old TV.

I'd grab the £429 voucher (which perhaps can be used towards any Samsung product?) and run before they change their minds.

iniltous

TBH , that actually seems pretty reasonable, offering a £429 contribution towards the cost of the replacement TV , especially as it’s only cost you £378 over the years you have had this care plan , or put another way if your TV didn’t have any care plan , you wouldn’t have paid £378, so that’s obviously a saving, but you would be making a trip to the recycling centre for environmental disposal, even if it were in perfect condition at 9 years old it wouldn’t be worth anything , although admittedly you wouldn’t necessarily be looking towards replacing it .

In the past , I’m sure in situations like this where a repair can’t be made be the parts are no longer available, they used to basically point at the care plan T&C’s , saying they can basically wash their hands of the issue if it’s impossible to repair , and offer nothing other than to dispose of the appliance for you , in that respect a £429 contribution seems pretty good as it outweighs the £378 you paid out for the plan , plus you had ‘assurance’ of the plan , accident cover , repairs in the early ears when the spares presumably were available etc , having said that , I never bother with these plans  myself….
the price you paid back in 2016 for the TV is irrelevant, especially so on consumer electronics.