UKPA - Moorside legal - Money claim online

krisboats

Well theyve responded 

Re:		Our Client: UK Parking Administration Ltd
		Our Ref: UKPA/*****
		Claim Number: M6*********

We write in relation to the above matter.

 
Your Defence
 
We have reviewed your Defence and respond as follows: 
The terms and conditions of using the parking facility are clear.
Failure to comply with the rules and regulations of parking at the location in question will result in a charge. It is the vehicle driver's responsibility to ensure that the rules and regulations are followed.
 
Whilst our Client is willing to proceed to Court, we can offer a settlement - £470 (the original charge for the ticket £100 per PCN, plus legal costs)
 
This will clear the debt and close the file.
 
If you are facing financial difficulties, our team can assist you by creating a personal instalment plan.
 
If an instalment plan is agreed, we will need to proceed to mediation to have a settlement agreement drawn up. In this instance, please continue to follow the Court’s directions, including filing a Directions Questionnaire.
 
Based on the evidence we currently hold, our Client is satisfied that you are liable for the full amount of the Claim, and we urge you to make payment as soon as possible.
 
If you fail to make payment, and this matter proceeds to a Court hearing, further costs including hearing fee expenses will be claimed.
 
If in Court you are deemed liable to pay and a CCJ is issued, this could have a negative effect on your credit rating, ability to obtain a mortgage, loan requests, as well as posing other such difficulties. You may have to detail this CCJ in your future job applications, which could prevent you from securing the role.
 
How to pay
There is still time to make payment to avoid the need for a Court hearing. You can do so in any of the following ways: -

• You can call us on 0330 828 5850 to make the relevant payment arrangements. You will need you customer reference number - 10225904; or

• You can make payment via bank transfer to the following account -

Account holder name: Moorside Legal Services Limited
Bank name: Lloyds bank
Sort code: 306541
Account number: 49689760
If you choose to make regular card payments to us these will be made under a Continuous Payment Authority ('CPA'). This authorises us to take the agreed amount on a regular basis. CPAs can be set up weekly, fortnightly, or monthly. If we are unable to take your payment, we will attempt to take the payment later that day. If that fails, we will reattempt the next working day.
 
If you wish to provide an alternative payment proposal, please contact us within 7 days of receipt of this email.
If the Claim is not settled
 
We hope this matter can be settled without further Court action, however if we are not able to reach a settlement, please be aware that our Client intends to proceed with the Claim.
 
If the Claim proceeds, the Court will ask both Parties to file and serve a Directions Questionnaire, therefore we attach a copy of our Client’s completed Directions Questionnaire and confirm the same has been filed with the Court.
Email Service
As you provided this email address when you defended the Claim, we intend to use it to serve documents on you throughout these proceedings and will do so in PDF format. We will assume you agree to this course of action unless you tell us otherwise within 7 days. In accordance with Practice Direction 6A, if there are any limitations to your agreement to accept service by such means, please let us know within 7 days.
Subject to your agreement, we will also agree to accept email service to litigationteam@moorsidelegal.co.uk.
You may wish to seek independent legal advice.
Yours sincerely
Kai Ali

If you choose to make payment, via bank transfer you must use the following reference as your payment reference 10225904  to ensure we can quickly allocate the payment to your matter. If you do not, we may not be able to allocate the payment to your matter

That email was sent 11/09/25 and i missed it. My partner says theres a letter with some paperwork in it, the mcol page online seems to show questionairre was submitted by them on 12/09/25 although it wont let me view it digitally.

Coupon-mad

Yep ..but that's standard stuff already covered in the 8 steps in the Template Defence thread.

krisboats

Coupon-mad said:

Yep ..but that's standard stuff already covered in the 8 steps in the Template Defence thread.

ah okay, i went back and scoured the newbies thread but couldnt see it. didn't think to check defence thread.

So i'm on for point 2 (the email above) and awaiting point 3

1. Do not be surprised to receive an early copy of the Claimant's Directions Questionnaire or the usual template letter saying they 'intend to proceed' and/or want you to 'settle'. Ignore that!
2. Wait for your own Directions Questionnaire from the CNBC and then complete & email it to the CNBC (see box below for the DQ email) and cc in the info@ address for the legals acting for the Claimant. It's a simple form but all the DQ answers are here:   https://forums.moneysavingexpert.com/discussion/comment/81302208/#Comment_81302208 
   
   

My question is do CNBC email me a copy of said questionairre or is it the letter i've got waiting at home that needs to be filled out in ink, and presumably scanned and emailed to them?

kryten3000

CNBC will send a paper copy but you can fill in and download the version on the justice website and email that to CNBC and Moorside.

krisboats

kryten3000 said:

CNBC will send a paper copy but you can fill in and download the version on the justice website and email that to CNBC and Moorside.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

This form?

kryten3000

Exactly that one.  It's editable on the website so add the detail and download with your changes

krisboats

okay, N180 form has been sent. cc'd in the moorside litigations team as well.

krisboats

well i had mediation today. Told him i was defending and wouldn't be paying anything. he asked about the details of the claim and the backstory. so explained that i was working there, in a non publically accessible section that was gated and fenced off and that the ANPR catches you on arrival to the estate through road, not to arrival of the car park. I said we had to record our registration on paper each day with the building contractor to get whitelisted and that somewhere along the admin process its not been done, resulting in a ticket. I explained UKPA have been given all of this information, moorside have been given this information and that on top of never having been given a ticket in the first place, they seem to have fallen short on all of the technical requirements involved in putting forward a proper claim. Told him i'd been advised to defend based on the illigitemacy of the claim itself rather than the personal details but he kept circling back to the building site. 

He spoke to moorside who said they know nothing about it being a building site and not a public car park and he ended up sending an email to me simply with the litigations@moorsidelegal email address for me to forward any pictures of the fenced off car park, statements from company who hired me (now liquidated) or from the main contractor, who have said its nothing to do with them to all the workers who got tickets.

Do i need to send anything extra to moorside or is that just an admission i was there etc that could be used against me?

Gr1pr

Mediation advice was in the 8 steps and newbies sticky threads

Mediation was about trying to agree a monetary settlement bwpetween both parties, not discuss the case 

Typically,  people say no offer,  thank you, goodbye 

Save your evidence,  exhibits and statement for the correct point next year,  the WS plus Exhibits bundle stage next year

Pokerface 

Car1980

Mediation is confidential, so no worries there.

They have to make their claim, so if they don't have any evidence themselves, tough sh* t.