Potential CIFA marker - gambling

twiggie44

mjm3346 said:

Money from Kroo being paid to a gambling site, any "winnings" paid out to a different bank - so as far as Kroo goes it looks like you are a very poor gambler and the closure could be for your own protection.

I hope so. It’s so stressful. 

twiggie44

I posted yesterday but I’m so stressed but this. So posting again incase anyone else can offer advice. 

Please please help. 

tuesday, Kroo messaged me on the app to say they were closing my account with immediate effect following review of my account. For the past few months I have been depositing money from my Santander to my kroo account and using it on a gambling platform (mystake). I was in a stressful situation, trying to make money (stupid mistake I know). I had absolutely no idea that what I was doing was wrong. The bank have never called to say what’s going on or blocked anything. So I really did not know I was doing wrong. Any winnings I received were being put back into my normal Santander account.  

I have been up two nights and not eating, worrying that a cifa marker will be added. I had no idea about these until reading something on Tuesday when I googled about having a bank account closed. I’m beyond stressed. With a mortgage due for renewal end of this year, a family and a small business. 

Is it likely I will get a cifa marker? 

I don’t know what to do. 

As mentioned the bank haven’t phoned or asked me what was happening. Just immediately closed my account. Tuesday night I put a request in to see if I have a cifa which I know may be too soon. 

I can’t think of anything else right now, just absolutely scared and worried about the impact. 

I have no debt with Santander or kroo. 

Any help or advice would be appreciated. 

twiggie44

This is the message I received 

Brie

Try to calm down.  Go back to the post from yesterday and re-read what others have said.  I would think it should be of comfort to you.  

Any markers that will be publicly visible will take time to appear on your credit history so maybe you should see about opening up a new account sooner rather than later.  But only if you actually need one and only if you're not going to use it for gambling.  Perhaps some support from an organisation such as Gam-anon would help?  For one thing they will have more knowledge overall than some of us about how banking transactions will reflect on your credit history.

twiggie44

Brie said:

Try to calm down.  Go back to the post from yesterday and re-read what others have said.  I would think it should be of comfort to you.  

Any markers that will be publicly visible will take time to appear on your credit history so maybe you should see about opening up a new account sooner rather than later.  But only if you actually need one and only if you're not going to use it for gambling.  Perhaps some support from an organisation such as Gam-anon would help?  For one thing they will have more knowledge overall than some of us about how banking transactions will reflect on your credit history.

Thanks Brie. I literally cannot think about anything else. Just if I do get a cifa my world will fall apart. I had no idea about these things and the impact they have on people. I’m so scared. 

I haven’t gambled for over a week now. And I don’t think I ever will again after reading about cifas and what may happen now. 

I’m worried Santander will close my account. My business account with Monzo will be shut. And I don’t know what I will do. Then I’ll have to tell my partner. 

born_again

twiggie44 said:

Brie said:

Try to calm down.  Go back to the post from yesterday and re-read what others have said.  I would think it should be of comfort to you.  

Any markers that will be publicly visible will take time to appear on your credit history so maybe you should see about opening up a new account sooner rather than later.  But only if you actually need one and only if you're not going to use it for gambling.  Perhaps some support from an organisation such as Gam-anon would help?  For one thing they will have more knowledge overall than some of us about how banking transactions will reflect on your credit history.

Thanks Brie. I literally cannot think about anything else. Just if I do get a cifa my world will fall apart. I had no idea about these things and the impact they have on people. I’m so scared. 

I haven’t gambled for over a week now. And I don’t think I ever will again after reading about cifas and what may happen now. 

I’m worried Santander will close my account. My business account with Monzo will be shut. And I don’t know what I will do. Then I’ll have to tell my partner. 

Better to cross that bridge now. 
Hiding your gambling addiction (if that is what it is) is not helping you at all. 

la531983

You are worrying about something that isnt going to happen. Gambling isnt fraud. 

twiggie44

la531983 said:

You are worrying about something that isnt going to happen. Gambling isnt fraud. 

@la531983

This is what I keep telling myself. But on their t&cs it mentions something about not using your account for excessive gambling. I assume they have closed it because of this (although what is classed as excessive gambling)? 

And therefore have I violated t&cs which could lead to a cifa? I’ve probably done too much googling I know. 

Brie

excessive is a subjective term.  the rules are normally sensible and will allow some but not a lot and not escalating  over a long period of time getting the individual into debt.  

la531983

twiggie44 said:

la531983 said:

You are worrying about something that isnt going to happen. Gambling isnt fraud. 

@la531983

This is what I keep telling myself. But on their t&cs it mentions something about not using your account for excessive gambling

That still isnt "fraud". Its just a term and condition of their account, they dont like how much gambling you do and therefore they dont want you as a customer.

Thats it. No fraud has taken place. No fraud marker 

You are working yourself into a right tizz. Banks reserve the right to choose who they have as a customer as long as they aren't basing it on a protected characteristic. They could close your account merely if you started wearing Crocs. They dont close accounts just for "fraud".