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Ebay says my parcel is dispatched but it isn't

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  • savergrant
    savergrant Posts: 1,654 Forumite
    1,000 Posts Second Anniversary Name Dropper
    prowla said:
    prowla said:
    I bought something on eBay a couple of weeks ago and their automated system stuffed it up.
    The seller had given personal collection as an option and we'd agreed via messages for me to collect, but eBay took payment including delivery without checking.
    To get around the issue, the seller cancelled the sale, re-posted it as collection only, I checked I'd received the refund, I bought it and eBay took payment, I got the collection code and went and picked it up that evening.
    Frankly, their system is pretty rubbish.

    Did you 'make an offer'? Usually you have the option to choose delivery or collection when you go to pay, if the listing specifies both.
    Yes - I made an offer, which was accepted.
    There was no option to choose on my part - the eBay system took payment on acceptance of the offer without coming back to me to confirm.

    I thought so. When you make an offer you don't specify collection or delivery, and ebay 'helpfully' automatically charges you if the offer is accepted. However if the buyer pays for a label which then isn't used they should receive a refund (eventually). By canceling and refunding the seller will temporarily be out of pocket, as the payment funds won't have cleared but they have issued you a refund.
  • soolin
    soolin Posts: 74,117 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Just found an old ebay tab open which refreshed to this, admittedly that is an item I have dropped off;

    That’s right, after it’s dropped off you can’t re do the code or label. Until it is accepted by the courier then below that is the link to get the QR code or label again. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 74,117 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Last night whilst I was reading this thread I downloaded some labels- even though I haven't yet even wrapped the items. Those items show as despatched but following on from the screen shot above I have the option, just below that as follows:

    You can reprint your label and track your package on My eBay.

    What to do next?


    This morning I am wrapping my items and can use that screen to print out the labels I generated last night. I can also get the QR code if I chose . It is not a 'new' label, it is the existing label just downloaded again.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Coveredinbees!!!!
    Coveredinbees!!!! Posts: 3,955 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I went up to the shop today with my parcel and QR code. It still worked so it's gone now. 

    I preferred the old system where the seller got to choose the delivery method, I'm not keen on Evri.

    Nothing to see here, move along.
  • purplevamp
    purplevamp Posts: 10,673 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 22 July at 1:43PM
    I went up to the shop today with my parcel and QR code. It still worked so it's gone now. 

    I preferred the old system where the seller got to choose the delivery method, I'm not keen on Evri.

    You can deselect Evri if you don't want to use them. This link should help you. Simple Delivery
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  • savergrant
    savergrant Posts: 1,654 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I went up to the shop today with my parcel and QR code. It still worked so it's gone now. 

    I preferred the old system where the seller got to choose the delivery method, I'm not keen on Evri.

    How did you get the qr code in the end?
  • soolin
    soolin Posts: 74,117 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I went up to the shop today with my parcel and QR code. It still worked so it's gone now. 

    I preferred the old system where the seller got to choose the delivery method, I'm not keen on Evri.

    How did you get the qr code in the end?
    As above, the QR remains available until scanned by the courier. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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