Ebay says my parcel is dispatched but it isn't

Coveredinbees!!!!

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

soolin

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

savergrant

soolin said:

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

Not sure about that. If ebay thinks the qr code has already been downloaded the op may get an error message when they try to download it (if there is a way to try).. I'm not sure what op means by "I had a look at the details", my understanding is the only options are 'print label' or 'download qr code'

EDIT: I see 'get another label' is an option but I'm not sure whether there are cost implications. Worth remembering any postage refund would go to the buyer in this case 

soolin

savergrant said:

soolin said:

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

Not sure about that. If ebay thinks the qr code has already been downloaded the op may get an error message when they try to download it (if there is a way to try).. I'm not sure what op means by "I had a look at the details", my understanding is the only options are 'print label' or 'download qr code'

EDIT: I see 'get another label' is an option but I'm not sure whether there are cost implications. Worth remembering any postage refund would go to the buyer in this case 

Downloaded isn’t the same as scanned at the courier. I print my labels, so download them , if that meant I couldn’t then get them sent then I’d be stuck. I can even go back now and re look/download labels or QR codes for items already sent, I won’t be charged. 

This doesn’t need to be overthought at all. 

EDIT, you can also click on tracking and it will show something like label/tracking number generated and that won’t change until accepted by the courier. At the point the courier scans the label or QR code and it updates, that’s when a seller gets full seller protection against loss

savergrant

soolin said:

savergrant said:

soolin said:

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

Not sure about that. If ebay thinks the qr code has already been downloaded the op may get an error message when they try to download it (if there is a way to try).. I'm not sure what op means by "I had a look at the details", my understanding is the only options are 'print label' or 'download qr code'

EDIT: I see 'get another label' is an option but I'm not sure whether there are cost implications. Worth remembering any postage refund would go to the buyer in this case 

Downloaded isn’t the same as scanned at the courier. I print my labels, so download them , if that meant I couldn’t then get them sent then I’d be stuck. I can even go back now and re look/download labels or QR codes for items already sent, I won’t be charged. 

This doesn’t need to be overthought at all. 

EDIT, you can also click on tracking and it will show something like label/tracking number generated and that won’t change until accepted by the courier. At the point the courier scans the label or QR code and it updates, that’s when a seller gets full seller protection against loss

So how does Coveredinbees get the qr code or label when ebay says the item has already been despatched? Have you been able to re-download a label that you have lost or which didn't download? My understanding is that when I accidentally clicked 'get qr code' after downloading I got an error message saying 'only one label can be created for this item'.
As I understood it the item isn't marked as despatched until the label is generated but coveredinbees hasn't received a label so how do they get one (without being charged)?

prowla

I bought something on eBay a couple of weeks ago and their automated system stuffed it up.

The seller had given personal collection as an option and we'd agreed via messages for me to collect, but eBay took payment including delivery without checking.

To get around the issue, the seller cancelled the sale, re-posted it as collection only, I checked I'd received the refund, I bought it and eBay took payment, I got the collection code and went and picked it up that evening.

Frankly, their system is pretty rubbish.

savergrant

prowla said:

I bought something on eBay a couple of weeks ago and their automated system stuffed it up.

The seller had given personal collection as an option and we'd agreed via messages for me to collect, but eBay took payment including delivery without checking.

To get around the issue, the seller cancelled the sale, re-posted it as collection only, I checked I'd received the refund, I bought it and eBay took payment, I got the collection code and went and picked it up that evening.

Frankly, their system is pretty rubbish.

Did you 'make an offer'? Usually you have the option to choose delivery or collection when you go to pay, if the listing specifies both.

soolin

savergrant said:

soolin said:

savergrant said:

soolin said:

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

Not sure about that. If ebay thinks the qr code has already been downloaded the op may get an error message when they try to download it (if there is a way to try).. I'm not sure what op means by "I had a look at the details", my understanding is the only options are 'print label' or 'download qr code'

EDIT: I see 'get another label' is an option but I'm not sure whether there are cost implications. Worth remembering any postage refund would go to the buyer in this case 

Downloaded isn’t the same as scanned at the courier. I print my labels, so download them , if that meant I couldn’t then get them sent then I’d be stuck. I can even go back now and re look/download labels or QR codes for items already sent, I won’t be charged. 

This doesn’t need to be overthought at all. 

EDIT, you can also click on tracking and it will show something like label/tracking number generated and that won’t change until accepted by the courier. At the point the courier scans the label or QR code and it updates, that’s when a seller gets full seller protection against loss

So how does Coveredinbees get the qr code or label when ebay says the item has already been despatched? Have you been able to re-download a label that you have lost or which didn't download? My understanding is that when I accidentally clicked 'get qr code' after downloading I got an error message saying 'only one label can be created for this item'.
As I understood it the item isn't marked as despatched until the label is generated but coveredinbees hasn't received a label so how do they get one (without being charged)?

Up until the item is scanned at the courier or PO you can still see the QR code or print the label. Once it updates to scanned as received by the courier then the tracking starts. Just click on get another label and you can get the same WR code or label again , eBay have just made it look difficult with some strange wording. 

Otherwise at what point would a seller download the QR code?

 

savergrant

soolin said:

savergrant said:

soolin said:

savergrant said:

soolin said:

Coveredinbees!!!! said:

I sold an item yesterday which I had quoted for postage but the postage was ignored and ebays delivery was paid for by buyer. I had a look at the details yesterday but didn't down load a QR code. Today I have been packing up the item but now it says I have dispatched it. Is there anyway to change the status back to not dispatched and also will the QR code still work or will it assume I have already used it? This new system sucks.

As you haven’t used the QR code yet there’s no issue, just take it to the shop (or wherever) and send parcel tomorrow. As soon as you download either QR code or label it marks as despatched, just the same as if buying a label from eBay. 

Not sure about that. If ebay thinks the qr code has already been downloaded the op may get an error message when they try to download it (if there is a way to try).. I'm not sure what op means by "I had a look at the details", my understanding is the only options are 'print label' or 'download qr code'

EDIT: I see 'get another label' is an option but I'm not sure whether there are cost implications. Worth remembering any postage refund would go to the buyer in this case 

Downloaded isn’t the same as scanned at the courier. I print my labels, so download them , if that meant I couldn’t then get them sent then I’d be stuck. I can even go back now and re look/download labels or QR codes for items already sent, I won’t be charged. 

This doesn’t need to be overthought at all. 

EDIT, you can also click on tracking and it will show something like label/tracking number generated and that won’t change until accepted by the courier. At the point the courier scans the label or QR code and it updates, that’s when a seller gets full seller protection against loss

So how does Coveredinbees get the qr code or label when ebay says the item has already been despatched? Have you been able to re-download a label that you have lost or which didn't download? My understanding is that when I accidentally clicked 'get qr code' after downloading I got an error message saying 'only one label can be created for this item'.
As I understood it the item isn't marked as despatched until the label is generated but coveredinbees hasn't received a label so how do they get one (without being charged)?

Up until the item is scanned at the courier or PO you can still see the QR code or print the label. Once it updates to scanned as received by the courier then the tracking starts. Just click on get another label and you can get the same WR code or label again , eBay have just made it look difficult with some strange wording. 

Otherwise at what point would a seller download the QR code?

 

I download the qr code once I have packaged the item. The qr code is then saved on my phone and opens in one drive. I generally also WhatsApp it to OH then just click it to enlarge at the counter. I can’t imagine trying to get a qr code by logging into ebay while standing at the post office window. If you print at home or download the qr code the item shows as 'despatched'. I did once come out of the post office and connect to data to find a cancellation request for an item I'd just posted at the counter, but eBay doesn't yet require you to check cancellation requests up until the minute you post.

savergrant

Just found an old ebay tab open which refreshed to this, admittedly that is an item I have dropped off;

prowla

savergrant said:

prowla said:

I bought something on eBay a couple of weeks ago and their automated system stuffed it up.

The seller had given personal collection as an option and we'd agreed via messages for me to collect, but eBay took payment including delivery without checking.

To get around the issue, the seller cancelled the sale, re-posted it as collection only, I checked I'd received the refund, I bought it and eBay took payment, I got the collection code and went and picked it up that evening.

Frankly, their system is pretty rubbish.

Did you 'make an offer'? Usually you have the option to choose delivery or collection when you go to pay, if the listing specifies both.

Yes - I made an offer, which was accepted.

There was no option to choose on my part - the eBay system took payment on acceptance of the offer without coming back to me to confirm.