Wasteful Amazon

Grandad99

I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers

Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that.

I asked what about the base and cable and was told they were not needed.

What is going on at Amazon? 

marcia_

Grandad99 said:

I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers

Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that.

I asked what about the base and cable and was told they were not needed.

What is going on at Amazon? 

 I tried to return something the other day and was told they would refund me without sending the item back. I assume it cost more to send it back than they wanted to pay. So now I have useless boys football shorts I'm trying to give away or they will end up in the bin. I received my refund 12 hrs later 

MattMattMattUK

Grandad99 said:

I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers

Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that.

I asked what about the base and cable and was told they were not needed.

What is going on at Amazon? 

It is the economics, the cost of the return, the cost of processing to check and resell is not worth it for a lot of low priced items. I do not return much to Amazon, maybe five things in total out of the several hundred I order, anything less than £10 they tell me to keep.

soolin

I returned a damaged item to Amazon recently and the instructions were very clear, and stated several times, do not wrap the item as it will be wrapped, if necessary at the receiving courier. 

Pollycat

marcia_ said:

Grandad99 said:

I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers

Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that.

I asked what about the base and cable and was told they were not needed.

What is going on at Amazon? 

 I tried to return something the other day and was told they would refund me without sending the item back. I assume it cost more to send it back than they wanted to pay. So now I have useless boys football shorts I'm trying to give away or they will end up in the bin. I received my refund 12 hrs later 

I'd hope a charity shop would take them.

Grandad99

I know that they tell you to keep low value items. The kettle was £25 and they set up the return.To resell it it would need to have the base and plug so why take these out and return just the kettle?  

marcia_

Pollycat said:

marcia_ said:

Grandad99 said:

I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers

Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that.

I asked what about the base and cable and was told they were not needed.

What is going on at Amazon? 

 I tried to return something the other day and was told they would refund me without sending the item back. I assume it cost more to send it back than they wanted to pay. So now I have useless boys football shorts I'm trying to give away or they will end up in the bin. I received my refund 12 hrs later 

I'd hope a charity shop would take them.

 Thank you, if i had a brain I'd be dangerous 

lincroft1710

Don't forget a £25 retail item may only have cost the retailer half of that amount