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The Flights Guru Refund - UPDATE

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Dshae
Dshae Posts: 8 Forumite
Fourth Anniversary Name Dropper First Post
edited 17 July at 9:56AM in Flight delay compensation
Back in 2021 I posted about my difficulties getting a refund from The Flights Guru. I sent endless letters and made even more phone calls and got nowhere. Thanks to the advice from this forum I was able to finally take them to court in May 2025. I discovered that they hadn’t even paid any money to Norwegian Airlines, so  their constant claims that they hadn’t received any monies back from the airline were false. After 5 years and perseverance I was successful and even got back interest. FG didn’t attend court and even after the judgement ironically called and emailed me repeatedly trying to get me to sign a non disclosure agreement before paying me what they owed me (I could never get someone to return my calls previously) I refused. The court process was long, but worth it! Companies like this are happy to take your money, but avoid you when a refund is due! 

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 18,613 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Dshae said:
    Back in 2021 I posted about my difficulties getting a refund from The Flights Guru. I sent endless letters and made even more phone calls and got nowhere. Thanks to the advice from this forum I was able to finally take them to court in May 2025. I discovered that they hadn’t even paid any money to Norwegian Airlines, so  their constant claims that they hadn’t received any monies back from the airline were false. After 5 years and perseverance I was successful and even got back interest. FG didn’t attend court and even after the judgement ironically called and emailed me repeatedly trying to get me to sign a non disclosure agreement before paying me what they owed me (I could never get someone to return my calls previously) I refused. The court process was long, but worth it! Companies like this are happy to take your money, but avoid you when a refund is due! 
    Have you actually been paid or just gotten the judgement? Hopefully it's not the start of another saga on judgement enforcement. 
  • Dshae
    Dshae Posts: 8 Forumite
    Fourth Anniversary Name Dropper First Post
    edited 22 July at 10:01PM
    I received my money as I told them I had sought legal advice and was told not to sign anything as a court judgement was legally binding and they had to honour it! 
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