Joining SKY/Vodafone Broadband FTTP - Switching Experiences?

AndrewJB

Yes, but I managed to complete the process online without contacting customer services-remember, contacting customer services could affect any cashback.

I can’t remember what I selected, but I did use a secondary email account, one different from the one that I used for NOW. It went onto another screen, beyond the one that you have encountered. I did answer truthfully, so if it asked if I was an existing Sky customer, I selected no, because I was with NOW. I didn't sign in with my NOW account details, I just had to enter an email address. Setting up an account with a password was done days after that.

AndrewJB

There may have been a link under the message you saw that I originally missed. It would have been some small text. Clicking on that took me to the next screen, if my recollection is correct.

mgns

AndrewJB said:

Cashback tracked in a few minutes-whether it pays out is a different matter. It’s worth noting that some people have had cashback declined because Sky says they didn’t complete the process online, so I would avoid contacting them by phone during the switchover period.

I went through the Sky sign up process and completed everything online without issue. Order confirmation e-mail received by Sky and a ‘Sorry you’re leaving’ e-mail from NOW.

However, I also got an e-mail, near enough straightaway (and text the following day), saying that Sky require some more information for the set up and to phone them.

TopCashback has not tracked yet, so I may wait a few days before contacting Sky. The other option may be to set up a 'My Sky' account/password and see if that changes anything.

AndrewJB

mgns said:

AndrewJB said:

Cashback tracked in a few minutes-whether it pays out is a different matter. It’s worth noting that some people have had cashback declined because Sky says they didn’t complete the process online, so I would avoid contacting them by phone during the switchover period.

I went through the Sky sign up process and completed everything online without issue. Order confirmation e-mail received by Sky and a ‘Sorry you’re leaving’ e-mail from NOW.

However, I also got an e-mail, near enough straightaway (and text the following day), saying that Sky require some more information for the set up and to phone them.

TopCashback has not tracked yet, so I may wait a few days before contacting Sky. The other option may be to set up a 'My Sky' account/password and see if that changes anything.

I didn’t receive that email. I did receive text messages from both Sky and OpenReach on the day I arranged the switch about the upgrade to FTTC; maybe it’s about that. They were just about an engineer calling.

They did call to try to offer me a deal on Sky TV, but that was a few days later.