desperatly need advice please

dotchas

I think you should escalate to a claim as seller is not being helpful.

"not alot i can do really"
Oh Yeah?
Paypal will make them refund

smartie1976

It doesn't matter where they bought it from if it's not advertised as new, the seller is responsible for the item if it's faulty.

I'm very suspicious they bought it from Hong Kong in the first place. Chances are the phone is a fake or stolen.

Send the item via SD, and then in your paypal dispute you will be able to prove you've returned it and a refund should be straightforward following that.

dotchas

"phone worked fine when i sent it out as ive said i brought it from another seller on ebay and paid more for it not alot i can do really"

Oh no he didn't ,he paid £44.69 + lots of p+p from HK.Then I reckon he realised it was a "lookalike"
Hopefully he will get his commuppence from PP

fishingcinema

thanks for all your help i really appreciate it i have now escalated to a claim and explained all now all i need to do is find his address to send the phone back

thanks again all:j

jacksons_mum

Oh no he didn't ,he paid £44.69 + lots of p+p from HK.Then I reckon he realised it was a "lookalike"
Hopefully he will get his commuppence from PP[/quote]

i think you are right, this is the feedback he left for the original seller

"Not the best N95 in the world really its a replica"

CHR15

Don't mention fake goods though!!

dotchas

It was listed as a "lookalike" so is as described from that point of view ,it just doesn't work as described!

fishingcinema

thanks i did not say anything about it being a fake as like u said it was listed as a lookalike but i did state about it not working ect

has anyone got any ideas how i find his address to send the phone back
also do i just send it back or wait for paypal to say to send it back

sorry to ask so many questions but you guys seem to know what to do

many thanks

fuzzgun19

fishingcinema wrote: »

has anyone got any ideas how i find his address to send the phone back
also do i just send it back or wait for paypal to say to send it back

sorry to ask so many questions but you guys seem to know what to do

many thanks

Do you still have the original email, the one you get when you win an item?

The one that says "Congratulations, you won item bla bla"..
The sellers address is usually on there near the bottom of the email.

Or if he sent you an invoice it should be on that too.

fishingcinema

fuzzgun19 wrote: »

Do you still have the original email, the one you get when you win an item?

The one that says "Congratulations, you won item bla bla"..
The sellers address is usually on there near the bottom of the email.

Or if he sent you an invoice it should be on that too.

your a star thank you very much