AXParis can they really refund me by gift card

sheramber

DullGreyGuy said:

sheramber said:

DullGreyGuy said:

sheramber said:

There was a similar earlier  post where  despite the terns stating you could choose, the gift voucher choice was preselected.

It may be preselected but other options are there to choose if you dont like the one preselected. 

Yes, they are, but people do not read everything on the form and a preselected box is overlooked. 

And ultimately who is to blame for that?

But, it is always somebody else’s fault , nowadays. 

the_lunatic_is_in_my_head

It's one of those things where the companies hope to get away with it until someone like the CMA says it's an unfair practice and then the companies will change so the customer has to actively select which one they want, which is how it should be IMO. 

sheramber

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

Exodi

sheramber said:

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

If that's the case, I think that's much better to be honest.

No doubt countless people complained they accidentally paid for G&S through F&F and now have no buyer protection, which I'm sure they'd argue was as a direct result of PayPal defaulting to the F&F option.

I put accidentally in italics because there are no fees for F&F transactions, meaning someone more cynical than me may believe that some people might intentionally agree to do a transaction as F&F to save money. Not me, of course, I believe everyone declares things honestly.

For the people that did genuinely do it by accident, I really think we can be expected as adults to read what the checkboxes say when performing a financial transaction...

Not to indirectly refer to the OP, as it's not clear whether there genuinely was a box that allowed you to select your refund method (or whether it was in size 1 font at the bottom of the page). If there was and it was clearly displayed, I don't think the fact the box defaulted to 'Giftcard' is really any excuse.

sheramber

It is just another  example of current business practices.

DullGreyGuy

sheramber said:

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

Think thats a rather disingenuous way of saying it... 

If you choose to send someone money, rather than using it to pay on a website or such, you have the two options of "goods & services" or "friends & family". Neither of these charge you any fees by PayPal. 

If you choose goods and services then the recipient will receive the money less fees and you receive buyer protection. If you choose friends and family they receive all the money and you dont get protection, note that some credit cards however treat it as a cash like transaction so your bank charge you fees and interest. 

If you pay someone you have paid before it defaults to whatever the last payment was. If you try to pay a random person you've never paid before it doesnt default and gives you the choice. If you pay a random business you've never paid before it default to goods and service. 

There is no "business use" option and personally think the defaults (and lack of default) is probably the best thing possible especially as its not you that pays the fees. 

sheramber

DullGreyGuy said:

sheramber said:

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

Think thats a rather disingenuous way of saying it... 

If you choose to send someone money, rather than using it to pay on a website or such, you have the two options of "goods & services" or "friends & family". Neither of these charge you any fees by PayPal. 

If you choose goods and services then the recipient will receive the money less fees and you receive buyer protection. If you choose friends and family they receive all the money and you dont get protection, note that some credit cards however treat it as a cash like transaction so your bank charge you fees and interest. 

If you pay someone you have paid before it defaults to whatever the last payment was. If you try to pay a random person you've never paid before it doesnt default and gives you the choice. If you pay a random business you've never paid before it default to goods and service. 

There is no "business use" option and personally think the defaults (and lack of default) is probably the best thing possible especially as its not you that pays the fees. 

As I said   I don't use PayPal so have no idea how it works.

I am only going by what was sais on another forum this morning as acwarning to anyone using PayPal


Neither of these charge you any fees by PayPal. 

I never said it did.   I said incurs  charges-  I did not stipulate who got charged.

DullGreyGuy

sheramber said:

DullGreyGuy said:

sheramber said:

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

Think thats a rather disingenuous way of saying it... 

If you choose to send someone money, rather than using it to pay on a website or such, you have the two options of "goods & services" or "friends & family". Neither of these charge you any fees by PayPal. 

If you choose goods and services then the recipient will receive the money less fees and you receive buyer protection. If you choose friends and family they receive all the money and you dont get protection, note that some credit cards however treat it as a cash like transaction so your bank charge you fees and interest. 

If you pay someone you have paid before it defaults to whatever the last payment was. If you try to pay a random person you've never paid before it doesnt default and gives you the choice. If you pay a random business you've never paid before it default to goods and service. 

There is no "business use" option and personally think the defaults (and lack of default) is probably the best thing possible especially as its not you that pays the fees. 

As I said   I don't use PayPal so have no idea how it works.

I am only going by what was sais on another forum this morning as acwarning to anyone using PayPal


Neither of these charge you any fees by PayPal. 

I never said it did.   I said incurs  charges-  I did not stipulate who got charged.

It incurs charges for the merchant for which you get something for free in terms of the Buyer Protection. You'd think its fairer for it to default to F&F where you pay the same amount but lose the protection if it turns out to be a scam etc?

sheramber

DullGreyGuy said:

sheramber said:

DullGreyGuy said:

sheramber said:

Don’t use PayPal but read this morning that PayPal default to business use- which incurs charges- and you have to change it to friends and family if required. 

Think thats a rather disingenuous way of saying it... 

If you choose to send someone money, rather than using it to pay on a website or such, you have the two options of "goods & services" or "friends & family". Neither of these charge you any fees by PayPal. 

If you choose goods and services then the recipient will receive the money less fees and you receive buyer protection. If you choose friends and family they receive all the money and you dont get protection, note that some credit cards however treat it as a cash like transaction so your bank charge you fees and interest. 

If you pay someone you have paid before it defaults to whatever the last payment was. If you try to pay a random person you've never paid before it doesnt default and gives you the choice. If you pay a random business you've never paid before it default to goods and service. 

There is no "business use" option and personally think the defaults (and lack of default) is probably the best thing possible especially as its not you that pays the fees. 

As I said   I don't use PayPal so have no idea how it works.

I am only going by what was sais on another forum this morning as acwarning to anyone using PayPal


Neither of these charge you any fees by PayPal. 

I never said it did.   I said incurs  charges-  I did not stipulate who got charged.

It incurs charges for the merchant for which you get something for free in terms of the Buyer Protection. You'd think its fairer for it to default to F&F where you pay the same amount but lose the protection if it turns out to be a scam etc?

I would think it would be fairer to leave it blank and allow you choose.

ashtontaylor0709

KC51 said:

Hi I purchased 4 items on 30th June, returned 3 a few days later via the returns portal and been sent a gift card for £130 instead of a cash refund. I have been advised that I selected this option online however I don’t recall seeing an option and definitely would not have knowingly chosen to get a refund by gift card. Looking for advice here - can they really refuse to refund my cash and anyone else had this problem. Reviews on trust pilot suggest multiple others having the same problem- feel totally robbed 

Hello,

Im just wondering if you got this sorted as I've just had a guftcatd for £149 sent me via email instead of a refund. I'm not happy as I needed that money. I've emailed them abd they said I'd selected the option for giftcsrd but im sure I requested refund. There is nothing I want to buy from them,  I certainly won't be using the company anymore.