Santander free forever bank account changes

hencloud1

Just made a complaint to the FO.

The main point is this... if they are now attempting to introduce fees to "free lifetime banking" then they sort to exploit customers. They also sort to gain customers away from other banks and they have had the beenfit of our banking for 20 odd years. Its not just the fees.

Please send in a complaint - they cannot be allowed to get away with what is essentially miss - selling.

Kestrel_Patrol

hencloud1 said:

Just made a complaint to the FO.

The main point is this... if they are now attempting to introduce fees to "free lifetime banking" then they sort to exploit customers. They also sort to gain customers away from other banks and they have had the beenfit of our banking for 20 odd years. Its not just the fees.

Please send in a complaint - they cannot be allowed to get away with what is essentially miss - selling.

So you enjoyed free banking for 20 odd years and now feel exploited because you didn't go to another bank which might have offerred you free banking for 12 months. I think that Santander should have handled this better and will recieve complaints as a result but what some are claiming is ridiculous. 

Smurrfmo

Kestrel_Patrol said:

hencloud1 said:

Just made a complaint to the FO.

The main point is this... if they are now attempting to introduce fees to "free lifetime banking" then they sort to exploit customers. They also sort to gain customers away from other banks and they have had the beenfit of our banking for 20 odd years. Its not just the fees.

Please send in a complaint - they cannot be allowed to get away with what is essentially miss - selling.

So you enjoyed free banking for 20 odd years and now feel exploited because you didn't go to another bank which might have offerred you free banking for 12 months. I think that Santander should have handled this better and will recieve complaints as a result but what some are claiming is ridiculous. 

No, they enjoyed what was promised to them as they were perfectly entitled to do, there is a big difference.  The question is if that promise still applies and time will tell on that.