Elderly parents taken advantage of

powerful_Rogue

The OP seems to know very little. He wasn't there at the time and does not know if his parents will be charged ETF. Until that is the case, I think it's difficult to say they have been mis-sold anything.

Also the fact he mentions their ages does not mean they are vulnerable. Would like to see what his parents reaction to that is.

Grumpy_chap

powerful_Rogue said:

the_lunatic_is_in_my_head said:

Perhaps go back to the store on the busy day and speak loudly about them selling your elderly parents an expensive phone contract they don't need? 

Don't do that OP. If I was someone in the store I would take no notice of someone speaking loudly.

Plus, I don't think we should be condoning or encouraging what essentially amounts to bullying or anti-social behaviour.

Retail store staff are people and they deserve the same respect and decency that any one would reasonably expect to be extended in the workplace.

the_lunatic_is_in_my_head

Grumpy_chap said: what essentially amounts to bullying or anti-social behaviour.

That's a incredible leap. 

Grumpy_chap

the_lunatic_is_in_my_head said:

Grumpy_chap said: what essentially amounts to bullying or anti-social behaviour.

That's a incredible leap. 

Is it?

Raising your voice to get what you want is not tolerated in any other kind of work environment where such behaviour would be deemed unprofessional.

Shouting off instore would certainly not be in line with the positive behaviours encouraged by the Police:
https://nbcc.police.uk/business-support/shopkind/shopkind-webpage

Ksw3

Are they definitely on a new contract with sky and not on a 30 day notice period as they are out of contract now?

itsthelittlethings

I think they have been mis-sold if they were not at the end of their old contract.

the_lunatic_is_in_my_head

Grumpy_chap said:

the_lunatic_is_in_my_head said:

Grumpy_chap said: what essentially amounts to bullying or anti-social behaviour.

That's a incredible leap. 

Is it?

It was Olympian, the Gods were in awe.

But if it makes you feel better, OP can complain loudly at a normal decibel. 

born_again

itsthelittlethings said:

I think they have been mis-sold if they were not at the end of their old contract.

Why?
One company will pay towards leaving fee's.
Just because you are in contract with someone else & then take up a offer with another provider is not mis selling. That is buyers choice. 

PHK

the_lunatic_is_in_my_head said:

Perhaps go back to the store on the busy day and speak loudly about them selling your elderly parents an expensive phone contract they don't need? 

This is incredibly poor advice and I'm surprised an experienced forum member would recommend this. 

There are two reasons why. This will not get the business on the OP's side and secondly if the dispute were ever formalised in (e.g small claims action) the court will draw adverse inference from an attempt to harm the other party's business. It's the courts job to "punish" not the OP. The OP, should they receive permission and authorisation from their parents to act on their behalf, has the duty to work with the business to resolve matters and minimise costs. 

Grumpy_chap

the_lunatic_is_in_my_head said:

loudly at a normal decibel. 

Which is, of course, an oxymoron.

Plus, you catch more flies with honey than vinegar.