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First direct frustrations

JP715038075 · 2025-07-11 13:32:55

Having banked with FD for years, today i choose to pay a sum off on an MBNA MC, logged on and went through all the security checks for the payee through the drop down menu, filled in the details, clicked pay.... Simple or so I thought. I received a text message from FD fraud dept saying they wouldn't pay the bill until i…

Comments

brewerdave Posts: 8,754 Forumite

13 July at 8:48AM

At least they didn't ask you to "go to your local branch" as happened recently with a problem we had with Natwest. I pointed out that we didn't have one - as they have closed three branches local to us in the last few years - we had to resort to the postal system !!

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