Parking fine for waiting, appeal and Admin fees

Quickstep1

Some time ago I collected my daughter and her 2 children from Morden station in London. I paid for and parked at a local car park. Her children are 2 years old and 4 months old.
I left the car park to pick her up and stopped on the access road (Aberconway Road) to the car park. Her 2 year old needed the potty and I needed to load her double pram/stroller plus luggage which took about 10 minutes, at no time did I leave the vehicle.
I received a parking fine from Azure Parking some time later which I appealed to Popla (that is the organisation funded by the car park operators which it seems has a sole purpose to push the agenda of the operators)
The evidence produced was confusing and they appeared to issue incorrect details. My point was that I was not parked but was waiting and not causing an obstruction.
The appeal was ejected by Polpla and I have now received a demand from a debt collection agency (ZZPS Surrey) for £100.00 plus £70.00 admin charge. My comments were not addressed in the judgement by Popla and I do not think they were adequately considered
Can anybody help as the whole process seems unfair.

Coupon-mad

Ignore.

Should have been easy to win at POPLA had you not appealed as driver

Quickstep1

If I ignore the notice from the debt collection agency ZZPS, what would happen?

Not sure I follow why it would have been easier if I had not appealed as the driver, how else could I have appealed?

ChirpyChicken

Nothing would happen if you ignore zzps

DE_612183

Quickstep1 said:

If I ignore the notice from the debt collection agency ZZPS, what would happen?

Not sure I follow why it would have been easier if I had not appealed as the driver, how else could I have appealed?

you could have appealed as the keeper of the vehicle and not disclosed who the driver was

Nellymoser

Debt recovery agencies role is to try to scare/pressure you into paying. Go to the NEWBIES thread, 1 of 7 Announcements at the top of the forum page.
Read advice in
• 4th post Debt Recovery Stage
• 2nd post Small Claim

Don't ignore a Letter of/before Claim from a solicitor firm giving you 30 days notice.

Coupon-mad

Quickstep1 said:

If I ignore the notice from the debt collection agency ZZPS, what would happen?

Not sure I follow why it would have been easier if I had not appealed as the driver, how else could I have appealed?

Hope you ignored it? Perfectly safe as long as you don't ignore a claim form. Easy to defend, if so, but Azure are not known for it.

It's very important that people like you - let down by POPLA - join us to reply to the new Public Consultation, to tell the Government that:

a) you have no faith in POPLA or the IAS and that there must be the SINGLE APPEALS SERVICE that the Parking (Code of Practice) Act 2019 promised the public. As long as it is independent (and only ONE appeals service, not two involved in a race to the bottom) that will give a real option to resolve disputed cases out of court.

b).  THAT THE ENRICHMENT OF 'DEBT RECOVERY FEES' MUST BE COMPLETELY BANNED. DISPUTED CASES ARE NOT SOLVED BY A THIRD PARTY DEMANDING MORE MONEY AND OFFERING A POINTLESS 'PAYMENT PLAN'!  The answer to the question about adding ANY money for debt recovery is: NO. Nothing, nada.  If the parking industry want to use third parties they must pay for the service, like any other.

c). Tell them about your experience and that your case is unresolved precisely because (a) and (b) above mean there is no option, no safeguard for consumers.

Responses are invited to the Consultation now:

https://forums.moneysavingexpert.com/discussion/6617396/parking-code-of-practice-consultation-8-weeks-from-11th-july-2025/p1

Do it in August pleeease! We will discuss it all in more detail in the coming days on that thread.