O2 fraud, what else should I do?

BlondeHeadOn

Last August (2024) I received an O2 sim card through the post, addressed to Mr XY at my address.  There has never been a Mr XY living at my address, and I have lived here for 26 years. So I phoned O2 to report this as fraud, and was told to cut up the sim card and send it back to them which I did.

Fast forward to last month, when I started receiving a series of O2 bills addressed to Mr XY at my address.  I phoned O2 again to report these as related to the same fraud I had reported last August.  The person I spoke to didn't seem that interested in the fraud or the letters, but started trying to persuade me to upgrade my own O2 account (which I refused!)  Anyway he said the fraud had been noted, and would be dealt with(?) within 48 hours.  I haven't heard anything else about that since.

Three weeks later, and I am still receiving more O2 letters addressed to Mr XY at my address.  I don’t know how worried I should be, or what else I should do?  

All helpful suggestions gratefully accepted!

DE_612183

ignore them - unless you are Mr XY - send them back to O2 as not known at this address.

AndyPK

Typical of these big companies! Phone them up and they try and sell you something! lol

All on commission now.

BlondeHeadOn

AndyPK said:

Typical of these big companies! Phone them up and they try and sell you something! lol

All on commission now.

He kept saying "But this is a really special offer, I can give you double the amount of your data allowance!"  To which I replied "but I never use all the data allowance I have in my current contract, so why would I want to double that?" 🤔  
He gave up in the end.  😁 

ButterCheese

I had a similar issue when I went with Virgin Media, who had "teamed up" with O2 when I got my broadband deal.  They said they would send me an O2 SIM card in the post; I specifically said I did not want it because I wouldn't use it.  They sent it anyway.  A month later I noticed £14.99 had been taken from O2.  I phoned up to complain, and they said the SIM card is activated as soon as it is sent out.  I had not even taken it out of the packet.  I said I did not sign a contract with them, only Virgin Media, and what they had done was not lawful.  They said there's nothing they can do.  It took a further 2 phonecalls to finally demand I speak to a Manager and that this debt is stricken off, and to cancel it.  They finally had the cheek to say "as a goodwill gesture, we will refund the charges and cancel the contract".

BlondeHeadOn

ButterCheese said:

I had a similar issue when I went with Virgin Media, who had "teamed up" with O2 when I got my broadband deal.  They said they would send me an O2 SIM card in the post; I specifically said I did not want it because I wouldn't use it.  They sent it anyway.  A month later I noticed £14.99 had been taken from O2.  I phoned up to complain, and they said the SIM card is activated as soon as it is sent out.  I had not even taken it out of the packet.  I said I did not sign a contract with them, only Virgin Media, and what they had done was not lawful.  They said there's nothing they can do.  It took a further 2 phonecalls to finally demand I speak to a Manager and that this debt is stricken off, and to cancel it.  They finally had the cheek to say "as a goodwill gesture, we will refund the charges and cancel the contract".

That's scandalous, O2 are all about hard selling in my experience.  Glad you got your money back!