ID Mobile - reduced connectivity and feedback on voucher eligibility

Bosunbrig

I followed an MSE tip and joined ID Mobile in Jan 2025. Switchover very straight forward and connectivity (via 3 network)  as expected for first few months. Connectivity has really dropped off in recent weeks, regularly getting emergency calls only message. Also get a You have Voicemail message every time the signal drops - sometimes 10 or more times a day - very irritating and no way to turn off!

ID Offer on MSE included a £40 gift card. I received an e-mail in January saying I was eligible to voucher and to follow link in that e-mail to complete contract, which I did. Have since been told that as I didn't complete via MSE link, I am not eligible for voucher. Have tried to raise with ID Mobile's agent and direct but no joy. Just sharing so no one else falls foul of this. 

MSE_James

If you are sure you met the criteria for the gift card, I would suggest following the guidance on this page:

https://help.moneysavingexpert.com/en/articles/9925591-not-got-your-mse-blagged-broadband-phone-tv-voucher