ID Mobile - reduced connectivity and feedback on voucher eligibility

Bosunbrig

I followed an MSE tip and joined ID Mobile in Jan 2025. Switchover very straight forward and connectivity (via 3 network)  as expected for first few months. Connectivity has really dropped off in recent weeks, regularly getting emergency calls only message. Also get a You have Voicemail message every time the signal drops - sometimes 10 or more times a day - very irritating and no way to turn off!

ID Offer on MSE included a £40 gift card. I received an e-mail in January saying I was eligible to voucher and to follow link in that e-mail to complete contract, which I did. Have since been told that as I didn't complete via MSE link, I am not eligible for voucher. Have tried to raise with ID Mobile's agent and direct but no joy. Just sharing so no one else falls foul of this. 

MSE_James

If you are sure you met the criteria for the gift card, I would suggest following the guidance on this page:

https://help.moneysavingexpert.com/en/articles/9925591-not-got-your-mse-blagged-broadband-phone-tv-voucher 

VDown

I have the similar issue i raised my case with ID team and they replied "They have informed us that it was  not tracked via Moneysavingsexpert but tracked via Cashback channel. So as per the terms and conditions this reward offer is invalid."
I don't have any cashback and I believe this is just an excuse not to send any vouchers. Be aware