Back Billing And The Comedy Of Resolution With Octopus (Question Plus Mini Vent)

Chrysalis

MWT said:

Joh_Flow said:

Thank you can you direct me to where you have received this info from?

I wish there was a single source for this level of detail, but it mostly comes from the way the Ombudsman has interpreted the principles in the Ofgem rule.

The basis is that the rule is there to avoid bill-shock, the Ombudsman considers that DD payments made to a supplier are there to pay for use, so once paid can be used for any energy consumed, even if not billed at the time or within 12 months.

Similarly the Ombudsman has ruled that refunds made from those payments can be reclaimed to use to cover previously unbilled energy. - personally I'd always challenge that one as occasionally you get an ombudsman that takes a contrary view. 

Interesting the phrase "bill shock" is used.  Because a payment isnt a bill, the statement which shows your usage, and your charges is the bill.
So even if you have credit, you can still have bill shock.
To me this just digs that trench further where people think a DD is a bill.  Ofgem jumping on it as if to say, if the bill is paid via credit then its not a bill.