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Unable to get a refund
mananny
Posts: 3
Newbie
I booked a property in Kingston Upon Thames for 1 night but upon arrival it was apparent that this was a scam. I paid £212.68 for the booking but was unable to contact the accommodation owner. I have e-mailed booking.com on 11 occasions plus contacted them via telephone 3 times but they just keep fobbing me off. They stated they had credited my account with £38 which is untrue as no money has been received by my bank. The last conversation I had with customer service who stated that the accommodation is under investigation as they believe it is a scam property. But I do not see why I have to wait until the outcome of this to get my money back. Please help!
0
Comments
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Hi Mananny,
You posted in the Flight Delays forum. You may get better responses in the UK Holidays forum so I have asked for the post to be moved there.
Regards
L1 -
How did you pay for the accommodation?0
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I paid by my debit card0
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Did you pay using the booking.com directly, or did you pay using a link in the chat with the accommodation on booking.com?
I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.0 -
I booked direct with booking.com. I have contacted my bank to see if they can do a chargeback.0
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