Unable to get a refund

mananny

I booked a property in Kingston Upon Thames for 1 night but upon arrival it was apparent that this was a scam.  I paid £212.68 for the booking but was unable to contact the accommodation owner.  I have e-mailed booking.com on 11 occasions plus contacted them via telephone 3 times but they just keep fobbing me off.  They stated they had credited my account with £38 which is untrue as no money has been received by my bank.  The last conversation I had with customer service who stated that the accommodation is under investigation as they believe it is a scam property.  But I do not see why I have to wait until the outcome of this to get my money back.  Please help!

Linus2864

Hi Mananny,

You posted in the Flight Delays forum.  You may get better responses in the UK Holidays forum so I have asked for the post to be moved there.

Regards

L

bagand96

How did you pay for the accommodation? 

mananny

I paid by my debit card

heatherw_01

Did you pay using the booking.com directly, or did you pay using a link in the chat with the accommodation on booking.com?

mananny

I booked direct with booking.com.  I have contacted my bank to see if they can do a chargeback.