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Faulty Brand New Car - Final Right to Reject

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  • born_again
    born_again Posts: 20,515 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Although they did not fix anything, as car was working when it was returned to them. Clearly there were no stored codes relating to the issue.
    Life in the slow lane
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,705 Forumite
    Part of the Furniture 10,000 Posts Name Dropper


    Reject the car, as I advised.  Only then will you know how the dealer will respond and what your next steps might be.  There's no need to continue trying to convince people on here, you seem determined to reject the car so you need to get on and do that.  No one can tell you how it will pan out or promise you'll get the outcome you want but if you don't start the process you'll never know.


    My take is I wouldn't have said OP has the right to reject the car yet. My understanding is that the seller is allowed one repair attempt and if a fault happens after that one repair attempt rejection can occur.

    The seller has just had their one repair attempt, during which the seller couldn't find a fault (but regardless that is their repair attempt because 3rd parties like the AA have demonstrated there was a fault).

    I believe OP would now have to take the car back and for it to fail again before they can exercise their right to reject.

    Unless I missed a bit of text where the OP has already taken the car back and it has failed again.
    I agree with you.  The OP isn't happy with that, though, hence my suggestion.  They don't want to take the risk that the car may fail again and want to reject it before that happens.  In those circumstances, all they can do is try and reject it, see how the dealer reacts and take it from there.  If the dealer resists, OP has two options.  They could continue to use the car and if the problem recurs, then they have grounds to reject.  Or, they stop using the car and take legal action against the dealer, understanding that that might take many months and require some up-front cost and investigative work by an independent mechanic plus the court fees.

    Or, the dealer may accept the car and offer a solution.  
  • Alderbank
    Alderbank Posts: 3,917 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    You say that you have two independent reports from the AA who were unable to start your car and had to resort to loading your car on their recovery vehicle.

    AA guys are very resourceful. What exactly do those reports say?
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