Faulty Brand New Car - Final Right to Reject

born_again

Try a MG forum & see if anyone else has had the same issue.

Baldytyke88

DisgruntledDadToBe said:

I have no idea, possibly battery related? I was driving as normal on the motorway and getting up to speed when the car started decelerating and lost all power, with nothing coming no matter how far depressed the accelerator was, to a point where I had to pull onto the hard shoulder. It was running fine before this and has not displayed any warning lights throughout the whole episode.

It's an automatic MG ZS petrol hybrid, and my research doesn't show any similar issues.

The dealership would not know where to look with that description. Battery related, so are you saying that the ignition lights all went out?

A battery issue could be a simple fix, maybe it is fixed.

A quick Google brings this up -

"AI Overview
A common issue with the automatic MG ZS petrol hybrid is the engine cutting out, which can be caused by various factors. Possible causes include a faulty starter motor, a clogged fuel filter, issues with the fuel pump, or even head gasket problems"

robatwork

It sounds like a typical electrical problem, possibly battery related. They can cause lots of weird issues and then suddenly disappear. Not very reassuring I know, but I had similar with a different brand, and it took years for the owners' groups to finally work out the issue was relays in the wheel arches that caused cut-out issues after going through deep puddles. Manufacturer never admitted the problem, but locally, the dealers did know about it. 

DisgruntledDadToBe

I don't really know or mind what the problem is. That's not my job to figure out - it is the Dealership who sold me this faulty car.

My issue is that my pregnant wife and I were put in a dangerous position by this brand new vehicle breaking down on a fast motorway, requiring dangerous manoeuvring onto the hard shoulder before having to wait there and be recovered.

This is unacceptable for a brand new car and breaches the Consumer Rights Act in that it is a) Unfit for purpose and b) Unsafe, and I do not accept that the dealership being unable to find or replicate the fault constitutes a repair. I am unwilling to accept the vehicle back just to have to wait until the fault recurs down the line. I was asking for advice or to see if anyone has had similar issues and been able to reject the vehicle under the Consumer Rights Act, as I'm finding the dealership and the finance company less than helpful.

Alfrescodave

DisgruntledDadToBe said:

. I also have evidence that The AA attended on the hard shoulder, were unable to drive it and had to recover it to a safe place, and that they came out the next day and were also unable to drive the vehicle. So I hope that stands up!

The AA visits support your comment that the car was undriveable so did they transport your car to the dealer? or did the fault "fix itself" and you were then able to drive to the dealer?

Aylesbury_Duck

DisgruntledDadToBe said:

I don't really know or mind what the problem is. That's not my job to figure out - it is the Dealership who sold me this faulty car.

My issue is that my pregnant wife and I were put in a dangerous position by this brand new vehicle breaking down on a fast motorway, requiring dangerous manoeuvring onto the hard shoulder before having to wait there and be recovered.

This is unacceptable for a brand new car and breaches the Consumer Rights Act in that it is a) Unfit for purpose and b) Unsafe, and I do not accept that the dealership being unable to find or replicate the fault constitutes a repair. I am unwilling to accept the vehicle back just to have to wait until the fault recurs down the line. I was asking for advice or to see if anyone has had similar issues and been able to reject the vehicle under the Consumer Rights Act, as I'm finding the dealership and the finance company less than helpful.

I'd dial down the drama of what might have happened.  It didn't, everyone was safe.  It adds nothing to your argument.

If you're determined to reject it, then do so, returning the car and keys to the dealer with your reasons for doing so in writing.  You'll have to await their response and then consider next steps.  

DisgruntledDadToBe

The fault occurred on the Friday but the dealership wouldn't accept it onto their premises due to a lack of capacity - against their policy. MG state that in their agreement the dealership are not allowed to refuse it apparently, but they did.

It remained undriveable on the Saturday and the Sunday, as it was recovered to my home and I did attempt to see if it had improved.

On the Monday, The AA came out again to recover it, but it started and drove this time. The dealer hasn't carried out a repair, so my in book the fault still exists with the car and I don't think it's safe to accept it back and wait for the fault to reoccur. My wife is flat out refusing to drive it again as she's worried about ending up on the hard shoulder again.

DisgruntledDadToBe

Aylesbury_Duck said:

DisgruntledDadToBe said:

I don't really know or mind what the problem is. That's not my job to figure out - it is the Dealership who sold me this faulty car.

My issue is that my pregnant wife and I were put in a dangerous position by this brand new vehicle breaking down on a fast motorway, requiring dangerous manoeuvring onto the hard shoulder before having to wait there and be recovered.

This is unacceptable for a brand new car and breaches the Consumer Rights Act in that it is a) Unfit for purpose and b) Unsafe, and I do not accept that the dealership being unable to find or replicate the fault constitutes a repair. I am unwilling to accept the vehicle back just to have to wait until the fault recurs down the line. I was asking for advice or to see if anyone has had similar issues and been able to reject the vehicle under the Consumer Rights Act, as I'm finding the dealership and the finance company less than helpful.

I'd dial down the drama of what might have happened.  It didn't, everyone was safe.  It adds nothing to your argument.

If you're determined to reject it, then do so, returning the car and keys to the dealer with your reasons for doing so in writing.  You'll have to await their response and then consider next steps.  

I'm happy that you think it's acceptable for a brand new car to end up on the hard shoulder of a motorway and for the dealership to hand it back without diagnosis or repair for it to potentially happen again.

I personally don't and that's why I'm trying to reject it. If they'd found a fault and repaired it, I'd have no issue. These things happen. But I didn't buy a new car to worry about it breaking down every time I drive it. I gave up a 15 year old Volvo for this new car because we have a baby on the way and wanted something a bit more reliable and safer.

Aylesbury_Duck

DisgruntledDadToBe said:

Aylesbury_Duck said:

DisgruntledDadToBe said:

I don't really know or mind what the problem is. That's not my job to figure out - it is the Dealership who sold me this faulty car.

My issue is that my pregnant wife and I were put in a dangerous position by this brand new vehicle breaking down on a fast motorway, requiring dangerous manoeuvring onto the hard shoulder before having to wait there and be recovered.

This is unacceptable for a brand new car and breaches the Consumer Rights Act in that it is a) Unfit for purpose and b) Unsafe, and I do not accept that the dealership being unable to find or replicate the fault constitutes a repair. I am unwilling to accept the vehicle back just to have to wait until the fault recurs down the line. I was asking for advice or to see if anyone has had similar issues and been able to reject the vehicle under the Consumer Rights Act, as I'm finding the dealership and the finance company less than helpful.

I'd dial down the drama of what might have happened.  It didn't, everyone was safe.  It adds nothing to your argument.

If you're determined to reject it, then do so, returning the car and keys to the dealer with your reasons for doing so in writing.  You'll have to await their response and then consider next steps.  

I'm happy that you think it's acceptable for a brand new car to end up on the hard shoulder of a motorway and for the dealership to hand it back without diagnosis or repair for it to potentially happen again.

I personally don't and that's why I'm trying to reject it. If they'd found a fault and repaired it, I'd have no issue. These things happen. But I didn't buy a new car to worry about it breaking down every time I drive it. I gave up a 15 year old Volvo for this new car because we have a baby on the way and wanted something a bit more reliable and safer.

Oh dear.  Read my post again.  I didn't say it was acceptable for a brand new car to break down, I said that deploying emotional arguments about what might have happened does nothing to support your case.  Your consumer rights aren't enhanced because your wife is expecting.  

Reject the car, as I advised.  Only then will you know how the dealer will respond and what your next steps might be.  There's no need to continue trying to convince people on here, you seem determined to reject the car so you need to get on and do that.  No one can tell you how it will pan out or promise you'll get the outcome you want but if you don't start the process you'll never know.

cmthephoenix

Reject the car, as I advised.  Only then will you know how the dealer will respond and what your next steps might be.  There's no need to continue trying to convince people on here, you seem determined to reject the car so you need to get on and do that.  No one can tell you how it will pan out or promise you'll get the outcome you want but if you don't start the process you'll never know.

My take is I wouldn't have said OP has the right to reject the car yet. My understanding is that the seller is allowed one repair attempt and if a fault happens after that one repair attempt rejection can occur.

The seller has just had their one repair attempt, during which the seller couldn't find a fault (but regardless that is their repair attempt because 3rd parties like the AA have demonstrated there was a fault).

I believe OP would now have to take the car back and for it to fail again before they can exercise their right to reject.

Unless I missed a bit of text where the OP has already taken the car back and it has failed again.