Payment for Parking failed!

Rubelbee

Hi! Can someone help please!

Today I parked at a car park maintained by 'Bank Park Management Ltd'.

The app Twinpay that they use for payment is quite slow so both me and my partner opened the app to see whos opened first to make the payment. Mine opened first. I already had all my details loaded in to the app regarding my Reg etc. I paid via apple pay, on Monzo Bank. It loaded and made the payment noise and I was good to go - (I thought). I put 3 hours on for 2.40£.

About an hour later I went on the app to check how long i had left. It didn't show anything about a current parking event and prompted me to the part to enter details and pay!!!!! I panicked and went back to my car as its a £100 fine!!!!! I went and checked my Monzo bank app and it also wasn't showing!!!!!! I called monzo and they had no record. ME AND MY PARTNER WATCHED THIS PAYMENT GO  THROUGH AND HEARD THE CONFIRMATION NOISE!!!!

I have tried to call the parking company any they do not answer. 8 times i have called in 2 hours!!! 

When i left the car park i panicked and tried to pay again, this time it went through! but shows the wrong time for when i parked, it shows my valid time i can park started 1hr 20 mins after i arrived!!!!!!

Does anyone know if i will be fined for this? I cannot afford it £100 is ridiculous! I have had issues with their app being terribly slow before but not a failed payment!

If i receive a fine is there any way to fight it?

Thanl you !!!

Le_Kirk

Your best bet is to read the NEWBIE sticky starting with the first post; it is likely you will receive a PCN but there is nothing you can do until it drops through your letterbox, assuming, of course that your V5C carries your current and correct address.

Coupon-mad

Calm down. This is nothing. It's not a fine anyway and you'll never pay even if you do get a daft invoice.

barnehurst

Thats why I never park anywhere that requires an app to park..

I'd rather walk a mile

UnsureAboutthis

barnehurst said:

Thats why I never park anywhere that requires an app to park..

I'd rather walk a mile

Often they give you a phone number.

When we did a few days in Bournemouth last year I could not work out the parking app. As I'm ultra careful, I rang them and confirmed that my payment had gone through. It had as I also received a notification stating payment gone through,  which I had not noted.

Even when using their machine and a card to pay, I get a receipt or take a picture of the confirmation, and I triple check my reg number is correct.

With any and every parking, I don't take risks, especially apps and so far, no hassle.

Coupon-mad

I won't park using an app. Too unreliable.

UnsureAboutthis

As many more car parks use apps, I've yet to see a car park in England where you don't have a readily available phone number. So don't risk it if you are not certain and save yourself the trouble and call them or park at another place.

Rubelbee

UnsureAboutthis said:

barnehurst said:

Thats why I never park anywhere that requires an app to park..

I'd rather walk a mile

Often they give you a phone number.

When we did a few days in Bournemouth last year I could not work out the parking app. As I'm ultra careful, I rang them and confirmed that my payment had gone through. It had as I also received a notification stating payment gone through,  which I had not noted.

Even when using their machine and a card to pay, I get a receipt or take a picture of the confirmation, and I triple check my reg number is correct.

With any and every parking, I don't take risks, especially apps and so far, no hassle.

I never leave my car until i hear the noise of the twinpay app payment chime, which i did hear today and so did my partner; and never had an issue with it before. They had a 2 phone numbers on the sign that i took a pic of and tried to call when i realised the payment didnt work but neither numbers got me through to a human, the furthest i got was hold music for 3 mins before it sent me to voicemail. i left 2 voicemails but nobody bothered to call me back

Rubelbee

Coupon-mad said:

I won't park using an app. Too unreliable.

I will not be using them anymore. The issue is im mainly cashless now, as are many people. Very rare i will have any coins on me:(

Coupon-mad

Rubelbee said:

UnsureAboutthis said:

barnehurst said:

Thats why I never park anywhere that requires an app to park..

I'd rather walk a mile

Often they give you a phone number.

When we did a few days in Bournemouth last year I could not work out the parking app. As I'm ultra careful, I rang them and confirmed that my payment had gone through. It had as I also received a notification stating payment gone through,  which I had not noted.

Even when using their machine and a card to pay, I get a receipt or take a picture of the confirmation, and I triple check my reg number is correct.

With any and every parking, I don't take risks, especially apps and so far, no hassle.

I never leave my car until i hear the noise of the twinpay app payment chime, which i did hear today 

Sitting in your car makes no difference.

Private parking firms almost invariably use ANPR and have no person going round on foot looking at cars or where they're parked, or whether the person is in it. You are deemed 'parked' in their current cloud cuckoo land.

UnsureAboutthis

Rubelbee said:

Coupon-mad said:

I won't park using an app. Too unreliable.

I will not be using them anymore. The issue is im mainly cashless now, as are many people. Very rare i will have any coins on me:(

Yes, all are becoming "cashless" but I rarely carry cash but we do keep about 20 quid in bigger denomination coins in the car as well as a 10-20 note, this method has been helpful over the years