How to prevent payment being removed from my Halifax debit account

Jumpingthroughhoops

Any suggestions on how to stop this occurring again on the 01st July, please. Seems there`s no facility within my account to allow me to prevent this payment.

Left it late because only just checked for entry allocations following previous payment being taken & there appears to have been a cessation in ticket allocation years ago, so I want out. Silly me for not checking.

Here`s a copy & paste from my online statement.

" A debit card payment of £10.00 to SP OMAZE UK was taken from your account

Date of transaction:

Sunday 01 June 2025

Transaction type:

Debit Card (DEB)

Authorisation method:

Not Available

Business type:

Associations- Civic, Social and Fraternal

Retailer name:

SP OMAZE UK

Retailer location:

ALTRINCHAM

Card number:

****"

marcia_

 You need to contact Omaze and cancel your subscription 

Jumpingthroughhoops

marcia_ said:

 You need to contact Omaze and cancel your subscription 

Is that the only option? Couldn`t I just cancel my debit card today, so that the money won`t be removed on Mon? Then my bank issues me with a new card?

marcia_

Jumpingthroughhoops said:

marcia_ said:

 You need to contact Omaze and cancel your subscription 

Is that the only option? Couldn`t I just cancel my debit card today, so that the money won`t be removed on Mon? Then my bank issues me with a new card?

 No because your bank will pass the new card details on as you have set up a continuous payment authority by the sound of it. 

https://omaze.co.uk/pages/faqs#:~:text=To%20cancel%20your%20subscription%2C%20simply,charged%20for%20the%20next%20month.

masonic

You should contact Omaze to cancel it.

See https://www.moneysavingexpert.com/banking/recurring-payments/

It is possible to get Halifax to remove the authority, close your current account, or do a CASS switch to another bank, all of which should stop the payments being taken, but legally you'd still owe the money and could be pursued for it. It is always better to cancel the subscription with the company rather than just cancelling your payments.

born_again

Jumpingthroughhoops said:

marcia_ said:

 You need to contact Omaze and cancel your subscription 

Is that the only option? Couldn`t I just cancel my debit card today, so that the money won`t be removed on Mon? Then my bank issues me with a new card?

How I wish I had a £1 for every time I heard a customer say that, when they call after the payment had debited. Google Visa Account Updater (mastercard have the same) for exactly how it works.

You can ring the bank & get them to stop the CPA. But the payment may already have been authorised. So that would not stop it debiting & as you have not cancelled with retailer there is nothing they can do to claim the money back.

So contact Omaze to cancel (probably to late for this payment) & contact back to put a block on further payments 👍

phillw

"Left it late because only just checked for entry allocations following previous payment being taken & there appears to have been a cessation in ticket allocation years ago, so I want out. Silly me for not checking."

If money was taken and then not used for the correct purpose, you can dispute any transactions made in the last 120 days.

pfpf

no access to my mobile just now but didn't one/some banks add a new feature recently where you could stop CPA within the app?

northwalesd

pfpf said:

no access to my mobile just now but didn't one/some banks add a new feature recently where you could stop CPA within the app?

You can block what Lloyds call subscriptions (which are CPAs) in the app (and presumably HBOS apps too). It does say any payments going out in the next 24 hours will still be paid though. Blocks last 13 months.

sheramber

Jumpingthroughhoops said:

marcia_ said:

 You need to contact Omaze and cancel your subscription 

Is that the only option? Couldn`t I just cancel my debit card today, so that the money won`t be removed on Mon? Then my bank issues me with a new card?

You can cancel in your  Omaze account.

How can I cancel my subscription?

To cancel your subscription, simply go to your account, select “Manage Subscriptions” and click “Cancel”. Alternatively, you can complete the “Model Cancellation Form” outlined in Section 5F(ii) of our Subscription Terms of Use and send that via email to team@omaze.co.uk. Please note, you must cancel your subscription before it renews on the 1st of the month, otherwise you will be charged for the next month.

Do you  not get entered into the draws on an ongoing basis? So your money gets entered into  any draws being done during your month’s subscription, each month?

QrizB

northwalesd said:

pfpf said:

no access to my mobile just now but didn't one/some banks add a new feature recently where you could stop CPA within the app?

You can block what Lloyds call subscriptions (which are CPAs) in the app (and presumably HBOS apps too). It does say any payments going out in the next 24 hours will still be paid though. Blocks last 13 months.

If the payment is expected on the 1st of July, blocking the subscription today (29th of June) might work?

OP still needs to cancel their subscription though.