Water bill - HOW MUCH??? - is this normal?

jonybravo78

jonybravo78 said:

Thanks for all the replies, I spoke to UU yesterday for an explanation. They said that we were paying £50 a month for a year or so, and our DD hadn't factored in that UU had doubled their prices so the cost should have been £100 for the same usage.

Therefore we were in arrears, which is where the new bill of £214 had come from. Also they were estimating our usage for the last 8 months or so.

I asked how much we had left in arrears as we have been paying £214 for quite some time and they said we were now £10 in credit.

I submitted a meter reading on the call, and have woken up to the following.

- We are in credit by £151
- The usage since last August 2025 to present day has been calculated at 570L a day
- Our new DD is £145.50

So - good that we understand how the bill got so ridiculous. BUT - we are in credit and they still want to charge us £145.50 a month which I think is extortionate.

Just had a call from UU with an update and everything has changed so what I could see in the system wan't correct apparently. We still owe £327.84!! However the monthly bill is down to £129/month and she said once the £327 is paid off the bill will be around £107 / month. I guess from there it will be a case of trying to bring usage down.

Bizzare that they can't seem to get the figures correct, just seems all over the place

dunstonh

jonybravo78 said:

jonybravo78 said:

Thanks for all the replies, I spoke to UU yesterday for an explanation. They said that we were paying £50 a month for a year or so, and our DD hadn't factored in that UU had doubled their prices so the cost should have been £100 for the same usage.

Therefore we were in arrears, which is where the new bill of £214 had come from. Also they were estimating our usage for the last 8 months or so.

I asked how much we had left in arrears as we have been paying £214 for quite some time and they said we were now £10 in credit.

I submitted a meter reading on the call, and have woken up to the following.

- We are in credit by £151
- The usage since last August 2025 to present day has been calculated at 570L a day
- Our new DD is £145.50

So - good that we understand how the bill got so ridiculous. BUT - we are in credit and they still want to charge us £145.50 a month which I think is extortionate.

Just had a call from UU with an update and everything has changed so what I could see in the system wan't correct apparently. We still owe £327.84!! However the monthly bill is down to £129/month and she said once the £327 is paid off the bill will be around £107 / month. I guess from there it will be a case of trying to bring usage down.

Bizzare that they can't seem to get the figures correct, just seems all over the place

With some utilities, the figure you see online is a snapshot that hasnt been updated or includes payments you have made but not recent usage.  The key is to get yourself up straight and every time there is an estimated bill generated, take a reading and submit it.       The £107 figure is in the typical ballpark

FIREDreamer

And I thought mine was bad …



Was only £50 pm three years ago.