Self transfer missed due to kiwi.com inadequate transfer time

jpwin79

la531983 said:

Voyager2002 said:

One could argue that Kiwi sold you something that was manifestly "not fit for purpose". It might be worth contacting a solicitor such as Bott and Co. to ask whether legal action based on this would have any chance of success.

"Even though they are happy to sell you both tickets at the same time they make it clear during the booking process that it's a self connection and you are responsible."

A quote from further up the thread.

I paid extra for 'connection protection'. Clearly wasn't worth a bean...

jpwin79

Hoenir said:

Voyager2002 said:

la531983 said:

Voyager2002 said:

One could argue that Kiwi sold you something that was manifestly "not fit for purpose". It might be worth contacting a solicitor such as Bott and Co. to ask whether legal action based on this would have any chance of success.

"Even though they are happy to sell you both tickets at the same time they make it clear during the booking process that it's a self connection and you are responsible."

A quote from further up the thread.

Indeed. However, I doubt whether a merchant can avoid responsibility for selling something useless by saying that if something goes wrong it is the customer's fault.

They are providing options to choose from. The layover time is clearly stated.   There's no hard sell. Customer does their research and makes an informed choice. If time is short book a seat on row A on the flight. First out the door upon landing can make a real difference. 

I actually booked a front row seat for that purpose. However it didn't help as you then have to go and stand on a bus and wait for the whole plane to disembark...

la531983

jpwin79 said:

Hoenir said:

Voyager2002 said:

la531983 said:

Voyager2002 said:

One could argue that Kiwi sold you something that was manifestly "not fit for purpose". It might be worth contacting a solicitor such as Bott and Co. to ask whether legal action based on this would have any chance of success.

"Even though they are happy to sell you both tickets at the same time they make it clear during the booking process that it's a self connection and you are responsible."

A quote from further up the thread.

Indeed. However, I doubt whether a merchant can avoid responsibility for selling something useless by saying that if something goes wrong it is the customer's fault.

They are providing options to choose from. The layover time is clearly stated.   There's no hard sell. Customer does their research and makes an informed choice. If time is short book a seat on row A on the flight. First out the door upon landing can make a real difference. 

I actually booked a front row seat for that purpose. However it didn't help as you then have to go and stand on a bus and wait for the whole plane to disembark...

Bit unlucky, when I went to Krakow it was a stand right next to the terminal building (no bus)

Voyager2002

jpwin79 said:

la531983 said:

Voyager2002 said:

One could argue that Kiwi sold you something that was manifestly "not fit for purpose". It might be worth contacting a solicitor such as Bott and Co. to ask whether legal action based on this would have any chance of success.

"Even though they are happy to sell you both tickets at the same time they make it clear during the booking process that it's a self connection and you are responsible."

A quote from further up the thread.

I paid extra for 'connection protection'. Clearly wasn't worth a bean...

That is significant...

Since you paid for 'connection protection' but were not assisted, that strengthens your case.

Or did you fail to follow their instructions? (Usually, you have to wait at the airport for hours before you get a response, but they do eventually enable you to complete your journey.)