Exchanging a pergola

Kinhh

Hi All
I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light out in our home. We now have to have lights on all the time. My plan is to move the whole pergola, which means the back wooden slatted wall will have to be replaced with glass. My question is, do I have any rights to get an exchange to the wooden wall for glass? Thanks, Kitty

DullGreyGuy

Kinhh said:

Hi All
I'm pretty sure I have no rights, but wanted to check. I purchased a pergola, an expensive one... the slats on the roof piviot so you can close it down, or pivot to let light in. The probelm is, that the slats run horizontally, so even if you pivot them, they don't let in a lot of light and block about 50% of light out in our home. We now have to have lights on all the time. My plan is to move the whole pergola, which means the back wooden slatted wall will have to be replaced with glass. My question is, do I have any rights to get an exchange to the wooden wall for glass? Thanks, Kitty

When did you buy it?
How did you buy it? Online? In a shop?

If you bought it online and in the last 14 days had it delivered would you be able to deconstruct it and put it back in its packaging so it doesnt look like it's ever been erected? 


Its fairly unlikely you have any rights, subject to the answers above, however speak to the company you bought it from or the manufacturer, they may be able to do something for you at a reasonable cost. 

Kinhh

Thank you. It was installed on Friday. They dont want to offer an exchange. Yes, it can go back in packaging, but they say its not their problem. kind regards

the_lunatic_is_in_my_head

Where did you buy from OP?

born_again

Try turning it round so slats run the other way. Should let more light in.

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LightFlare

born_again said:

Try turning it round so slats run the other way. Should let more light in.

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I think thats what the OP is saying but they then want the company to pay towards replacing a slatted wall with glass.

Hard to visualise tbh

SiliconChip

Can you give us a link to the pergola on the supplier's website so that we can see it for ourselves? 

sheramber

I thought pergolas only had a roof and were open  on all sides.

Alderbank

sheramber said:

I thought pergolas only had a roof and were open  on all sides.

Then you need to get out more!

Dunster House for example (I'm sure many other suppliers are available) have lots of pergolas with wooden slatted walls, just like the OP describes.

https://dunsterhouse.co.uk/garden-structures/gazebos-with-sides/leviathan-louvre-walled-gazebo-w4-0m-x-d3-2m

They offer the option on some products to specify half glazed walls instead, where the upper part has clear glass instead of louvres, which seem to be what the OP would now prefer.

sheramber

Alderbank said:

sheramber said:

I thought pergolas only had a roof and were open  on all sides.

Then you need to get out more!

Dunster House for example (I'm sure many other suppliers are available) have lots of pergolas with wooden slatted walls, just like the OP describes.

https://dunsterhouse.co.uk/garden-structures/gazebos-with-sides/leviathan-louvre-walled-gazebo-w4-0m-x-d3-2m

They offer the option on some products to specify half glazed walls instead, where the upper part has clear glass instead of louvres, which seem to be what the OP would now prefer.

That is a gazebo, not a pergola.

Okell

sheramber said:

Alderbank said:

sheramber said:

I thought pergolas only had a roof and were open  on all sides.

Then you need to get out more!

Dunster House for example (I'm sure many other suppliers are available) have lots of pergolas with wooden slatted walls, just like the OP describes.

https://dunsterhouse.co.uk/garden-structures/gazebos-with-sides/leviathan-louvre-walled-gazebo-w4-0m-x-d3-2m

They offer the option on some products to specify half glazed walls instead, where the upper part has clear glass instead of louvres, which seem to be what the OP would now prefer.

That is a gazebo, not a pergola.

I'm inclined to agree with you.  

I've always understood a "pergola" to be a sort of "naked" frame construction without walls and often without a roof.

As @Lightflare has said I can't visualise what the OP's problem is.  What I understand to be a pergola should have minimal impact on daylight inside the OP's house and shouldn't require the lights being on.

We need a link to what they've bought and/or a photo.

Also was it bought online