Vodafone landline and broadband - they've written to say I'm going to digital voice

Murmansk

As above - the letter said it'd be in two weeks, that was a month ago.

I went through their online chatbot "service" (I use the term loosely!) which sent me to a human who tried to sell me new plans and generally annoyed me then they said they'd put me through to retentions and I got cut off. I wasn't actually wanting to leave but to receive an answer to my question - although this experience would certainly encourage me to leave!

All I want to know is when the switch to digital landline and (presumably) installation of fibre to the premises, will happen. 

I wondered if anyone else has had any experience of how this goes with Vodafone as clearly I'm going to get nowhere asking Vodafone themselves!

AndyPK

It's possible to goto DV without going to Fibre. 
Basically you just plug your phone into the back of the router (if it has a green port). But you will probably need an adaptor with VF.

If you are going Fibre, expect some txt's from operreach/vodafone with appointment dates

Old phones may not ring when a call comes in. If you have a modern phone cordless phone it should be ok

iniltous

As stated , two different programmes, I don’t know why VF call their IP telephone Digital Voice when that’s BT name , they could have called their IP telephone anything , Sky call theirs Internet calls or something like that , anyway , in itself moving to VF IP has nothing to do with Openreach .
If at some point when FTTP becomes available, then assuming it’s Openreach FTTP  , then a visit from Openreach will be necessary, if VF want to move you to City Fibre then Openreach are not involved, but as stated , this current change to IP telephone has nothing to do with FTTP , it’s simply you moving your phone cord from the telephone wall socket to the telephone router socket when VF tell you to do it , if they said it’s imminent but it hasn’t happened, that’s no big deal , as long as they do let you know before hand  , what’s the issue ?

Boohoo

Murmansk said:

As above - the letter said it'd be in two weeks, that was a month ago.

I went through their online chatbot "service" (I use the term loosely!) which sent me to a human who tried to sell me new plans and generally annoyed me then they said they'd put me through to retentions and I got cut off. I wasn't actually wanting to leave but to receive an answer to my question - although this experience would certainly encourage me to leave!

All I want to know is when the switch to digital landline and (presumably) installation of fibre to the premises, will happen. 

I wondered if anyone else has had any experience of how this goes with Vodafone as clearly I'm going to get nowhere asking Vodafone themselves!

I moved to Vodafone 18 months ago for fibre 80/20 speed and landline calls.

I don't have fttp just the old copper line and used my same dect cordless phones.

I am not sure if fttp is any different though.

Are you in contact still?

QrizB

AndyPK said:

It's possible to goto DV without going to Fibre. 

I did exactly this when I switched from Shell (Talk talk) to VF back in the spring. SOGEA / FTTC 80/20 like Boohoo above 

AndyPK said:

Basically you just plug your phone into the back of the router (if it has a green port). But you will probably need an adaptor with VF.

In my case, my new VF router has two green RG11 phone sockets on the back, and was provided with an RG11-to-BT-socket adapter. I plugged my handset straight into that. I don't know if VF will send the OP a router, an ATA or whether their existing router has a suitabl phone port already?

My new VF router is a "Power Hub" like this:

https://www.ebay.co.uk/itm/187222848554

My previous VF router (from 3 years ago, before Digital Voice) was a THG3000 like this; it also has a pair of green RG11 sockets, which were never used by me.

https://www.ebay.co.uk/itm/236150651209

Murmansk

Thanks for those replies, there was me thinking that I was about to get fibre to the flat as part of the process but it sounds like all I might have to do is plug the phone into the router for calls to go via the router but still ultimately down the same bit of copper!

AndyPK

Qriz -  RJ11 sockets. 

Yeah, I dusted off my old grey router. Like you I never used the phone sockets previously.

Plugged the router blue socket into my new Fibre/ONT, and the router worked and the phone sockets worked too! 

Boohoo

Murmansk said:

Thanks for those replies, there was me thinking that I was about to get fibre to the flat as part of the process but it sounds like all I might have to do is plug the phone into the router for calls to go via the router but still ultimately down the same bit of copper!

You could try this link to see what is available at your address. It's Openreach but there are other websites that you could try.


https://www.openreach.com/fibre-checker

Murmansk

I don't actually WANT fibre to the premises it's just that I thought, wrongly it turns out, that it was necessary for digital landline but it sounds like it aint!